Job Description

Company Description

With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network. We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management. Innovation is at the heart of our activities, and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector. Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don’t hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Job Description

Are you looking to advance your career by joining a team of passionate and motivated professionals who bring their talents to the healthcare system?

Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.

What will your days be like at LGI Healthcare Solutions?

At LGI Healthcare Solutions, we value delivering superior customer service and are committed to the successful operation of our IT systems. We are looking for a qualified Senior Technical Support Advisor to assist our clients with questions and issues related to IT systems, hardware, and software. In this role, you will work from our downtown Montréal office and occasionally remotely with clients, guiding them through system setup and troubleshooting while aiming to resolve issues efficiently. If you are an excellent problem solver with outstanding communication and customer service skills, we would love to meet you!

How will your contributions be showcased?

Provide fast and effective assistance with IT systems.
Guide clients remotely through system setup, troubleshooting, and maintenance.
Listen carefully to clients’ questions and concerns and offer optimal solutions.
Prioritize customer satisfaction in all communications, escalating unresolved issues to senior staff.
Produce technical documentation for recurring issues entered into the ticketing system.
Configure multiple workstations in preparation for upgrades.
Represent LGI Healthcare Solutions with professionalism and integrity while helping advance our corporate mission.

Qualifications

What you will bring to LGI Healthcare Solutions to succeed in the role:

5 to 7 years of experience in IT support and customer service
Strong troubleshooting and analytical skills
Excellent customer service abilities
Ability to break down technological processes and provide clear, step-by-step instructions
Patient and friendly demeanor with strong listening skills
Good organizational sense and autonomy
Commitment to delivering exceptional customer service
Desire to learn new technologies and systems
Familiarity with various platforms: Microsoft: Exchange, SharePoint, Teams, Azure, Intune, Active Directory, Windows, Microsoft 365, AutoPilot, ChatGPT
Familiarity with MacOS / iOS will be considered an asset
Familiarity with Jira Helpdesk / Confluence will be considered an asset
This position must be bilingual as the candidate will be responsible for working with documentation in both French and English and communicating, orally and in writing, with both French-speaking and English-speaking partners/clients/suppliers/colleagues.

Additional Information

Here are the many benefits to ensure your personal and professional well-being as well as financial health:

Remote, in-office, or hybrid work, with the option of flexible hours to promote balance and performance
Group insurance plan and group RRSP with employer participation in effect from day one
Minimum of 3 weeks vacation + 5 days personal leave per year
Access to a telemedicine service and a complete assistance program for all employees and their family
Access to a leading e-learning platform and hours allocated for training and professional development
More than 40 years of expertise in the health IT field opens the door to many career opportunities
Projects integrating Agile methodology
Employee discount program
An organizational culture rooted in the values of courage, determination, excellence, and collaboration around which we come together to develop technology solutions for the healthcare field.

If you are interested in this position, we would be very happy to tell you more about the role, the team, and life at LGI Healthcare Solutions.

Apply now!

LGI Healthcare Solutions Santé Inc.

Open Positions

Senior Technical Support Advisor