Job Description

Job Title
Outdoor Host

Location
Mahogany Lake, Calgary, Alberta

Employment Type
Seasonal (Part-Time / Full-Time)

Position Overview

The Outdoor Host plays a key role in delivering a fun, safe, and clean waterfront and recreational experience at Mahogany Lake. Reporting to the Outdoor Recreation Supervisor, this position involves facilitating boat rentals, promoting water safety education and ensuring patrons understand and comply with MHOAs regulations and guidelines.

Ideal candidates are energetic, enjoy working outdoors in various weather conditions, and excel at customer service and teamwork.

Key Responsibilities

Customer Service & Daily Operations

Greet residents and guests, answer questions, and provide guidance on available activities.
Facilitate rentals of watercraft (e.g., kayaks, paddleboards), lawn games, and other sports equipment, ensuring all equipment is clean, in good condition, and ready for use.
Educate patrons on beach and water safety, reinforcing facility rules, policies, and guidelines.
Maintain accurate records of equipment rentals, returns, and assist with basic administrative tasks as required.

Safety & Regulation Enforcement

Promote safe water practices by informing visitors of life jacket requirements, designated swimming areas, and potential environmental hazards.
Dynamic monitoring of waterfront activities to identify and address safety issues promptly including waterfront and park patrols.
Administer first aid and respond effectively to emergencies, following facility protocols.
Promptly report and escalate safety concerns, incidents.
Report any equipment malfunctions/inventory shortages (e.g., boat parts, lawn game pieces, sports gear) to the Outdoor Recreation Supervisor or management in a timely manner.

Maintenance & Cleanliness

Conduct regular checks to ensure all beach and recreational areas are tidy, including collecting litter and organizing equipment storage.
Perform minor maintenance tasks or adjustments on boats and watercraft (e.g., inflating paddleboards, tightening fittings) and inspect sports equipment for damage.
Follow established cleaning and sanitization procedures for all rental equipment and common areas, ensuring a safe and hygienic environment.
Alert the Maintenance Department or management to any issues that require additional attention or repairs.

Administrative Support

Assist in maintaining clear, accurate records of daily activities, equipment usage, and incident reports.
Communicate regularly with the Outdoor Recreation Supervisor, relating resident feedback, suggestions or concerns.
Support the team in planning and executing special events or activities hosted at the lake, as requested.

Team Collaboration & Community Engagement

Work closely with fellow Outdoor Hosts and other team members to ensure smooth operations and a positive visitor experience.
Take part in job specific training offered by the MHOA.
Foster an inclusive atmosphere by engaging with residents, addressing their questions or concerns, and promoting community events related to outdoor recreation.
Uphold a culture of collaboration, open communication, and mutual support among the staff.

Qualifications & Requirements

Education & Experience

High school diploma or equivalent preferred.
Prior experience in customer service or outdoor recreation is an asset.
Familiarity with waterfront operations, boat handling, water safety, or sports equipment usage is beneficial.

Certifications

Valid First Aid/CPR certification (or willingness to obtain).
A recognized boating license or water safety training is advantageous.
National Lifesaving, Bronze Cross, or other relevant lifesaving certifications are a plus.

Skills & Abilities

Strong communication and interpersonal skills, with the ability to resolve basic conflicts tactfully.
Comfortable working outdoors in a variety of weather conditions.
Works well under pressure/fast paced environments
Able to lift up to 50 lbs. (e.g., moving watercraft, lawn games, or sports equipment).
Capable of multitasking in a fast-paced environment while maintaining attention to detail.

Personal Attributes

Friendly, approachable, and service-oriented.
Reliable, punctual, and proactive in identifying and solving problems.
Open availability. MHOA operational hours are 7 days a week 9am – 10pm, evening and weekend shifts are a requirement for this role.

Work Environment & Conditions

Primarily outdoor work around lakefront, beach, and recreational areas, with exposure to sun, wind, and variable temperatures.
Physical activities include walking, standing, bending, and lifting equipment.
Some administrative tasks may be completed in an on-site office or boathouse.
A criminal background check is required prior to starting employment.

Mahogany Homeowners Association

Open Positions

Outdoor Host