Job Description

The Sales & Bookings Coordinator, reporting to the Programs & Events Manager (PEM), is responsible for driving sales of corporate packages and overseeing all aspects of MHOA facility rentals, from initial inquiry through event completion.

The Sales & Bookings Coordinator is responsible for driving facility‑rental revenue by developing compelling, profitable corporate packages and actively selling them through targeted community outreach and strategic cold calling. This role converts booking inquiries into confirmed contracts, ensuring a smooth and professional experience from first contact to final agreement.

A key part of the position involves evaluating and improving current booking processes to increase operational efficiency and enhance the customer journey. The Coordinator also plays a creative, entrepreneurial role by identifying new revenue opportunities and designing rental options that align with evolving community needs within the greater South East Calgary Community.

This position requires the ability to adapt to new technology, to think outside the box, to be creative and be a great communicator who simply enjoys working with people across the demographic spectrum and is a highly motivated team player.

Competencies

Exceptional communication, interpersonal, leadership, organizational and planning skills
Proven ability to attract and build collaborative networks
Driven and self-motivated
Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines
Ability to cold call with resilience, strong communication skills, and handle rejection without losing momentum
Close attention to contract details
Ability to work well under pressure
Be able to be fluid and the ability to change and adapt to meet needs of the current environment
Excellent writing and verbal communication skills
A positive attitude and approachability

Key Responsibilities:

Create strong, competitive, and profitable rental packages tailored to corporate clients
Add value-driven features that appeal to businesses (e.g., employee perks, bulk discounts, exclusive access, recognition benefits).
Create a list of target businesses, make outbound calls to pitch the corporate packages and follow up consistently. Track leads, conversations and conversions
Coordinate and promote facility offerings through community engagement, partnerships, cold calling, networking events and trade shows to generate new business
Natural ability to develop creative rental concepts and new revenue streams that meet current community needs and expand the facility’s market reach
Achieve sales targets and revenue goals
Follow proper booking procedures and adhere to the policies of the Mahogany Homeowners Association
Respond to booking inquiries promptly and professionally, converting leads into signed rental agreements
liaise with clients and maintenance staff for set up and delivery of events
Prepare invoices, track payments and respond to related inquiries. Undertake collections on overdue accounts as necessary
Ensure liquor licensing and event insurance requirements and SOCAN & Re:Sound fee rules are followed
Conduct site visits with prospective clients, showcasing the facilities and service options
Analyze current offerings and identify gaps or upsell opportunities
Review and refine booking workflows to streamline operations and reduce friction for both staff and clients.
Ensure all renters, third party vendors, contractors, volunteers and employees comply with company polices, procedures and ethical standards
Excellent communication skills to manage and oversee customer complaints and comments
Establish and maintain safety protocols for all bookings, event staff, volunteers, contractors and participants and ensure all safety protocols are being followed
Other duties and responsibilities as required

Requirements:

Sales Experience with a minimum of three years in the hospitality industry (preferred)
Post-secondary education in relevant field (marketing, sales, business) would be advantageous
Minimum three years’ experience in an office environment
Valid Driver’s License and reliable vehicle a must
Certifications and licenses appropriate to the organization
Experience in following through with the facility booking process
Experience in working with budget parameters and meeting those budget requirements
Ability to delegate, set expectations and monitor progress of booking requirements
Respond quickly in a dynamic and changing environment
Ability to initiate and model positive change
Work independently and in a team environment
Ability to adapt to new technology
Communicate and deal with people sensitively, tactfully, diplomatically and professionally at all times
Ability to effectively manage conflicting demands
Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Docs
Strong writing editing and proofreading skills
High flexibility with strong interpersonal skills that allows one to work effectively in a diverse environment
Excellent understanding and familiarity with brand building and brand management
Ability to build and sustain relationships with key business partners and other external stakeholders

Working Conditions:

Operation of desk top computer and peripherals
Extended periods of sitting
Interaction with employees, management and the public at large
Working in a busy office environment with frequent interruptions
Work week consisting of Tuesday to Saturday, varied schedule and occasional overtime
Willing to adjust schedule accordingly to meet the clients’ needs
Will be required to complete a vulnerable sector police check
Ability to lift up to 50 lbs. on occasions
Will be required to work outside and off site

Mahogany Homeowners Association

Open Positions

Sales & Booking Coordinator