Job Description

Looking for a customer‑focused opportunity with a top automotive employer? Join Mainland Ford, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies.

Why Work With Us?

At Mainland Ford, we are not just servicing vehicles. We are delivering exceptional customer experiences. As a Service Appointment Coordinator, you will play a key role in supporting service operations by connecting with customers, generating appointments, and ensuring a smooth and professional experience from first contact to follow‑up.

What We Offer:

A rewarding career with a top automotive group in British Columbia
Permanent, full‑time role with competitive hourly compensation
Comprehensive benefits including medical, dental, and mental wellness support
A supportive and team‑focused workplace culture
Career growth and development through paid training, TAG University, and internal advancement opportunities

Who We’re Looking For:

Previous experience in a customer service or business development role is preferred
Proven ability to deliver strong customer service and build relationships
Motivated, organized, and able to manage multiple priorities in a fast‑paced environment
Strong communication and interpersonal skills
Attention to detail with the ability to document and manage customer interactions accurately
Proficiency with MS Office and general computer systems
Valid BC Class 5 or 7 driver’s license with a clean abstract

Schedule: Full‑Time

Compensation: $20-$25 per hour

What Your Day Will Look Like:

Answer inbound calls and make outbound calls to schedule service appointments
Assist customers with inquiries and provide a high level of service both over the phone and online
Gather customer concerns, identify service needs, and communicate effectively with Service Advisors and Technicians
Generate service appointments by following retention and business development programs
Provide accurate estimates and communicate service details clearly to customers
Conduct post‑service follow‑up calls to ensure customer satisfaction
Maintain accurate customer records and document all interactions
Support email and mail campaigns, including follow‑up with customers
Stay up to date on manufacturer maintenance schedules, recalls, and service recommendations

Apply Now and take the next step in your career with one of Canada’s Best Managed Companies.

Mainland Ford is an equal‑opportunity employer. Only selected candidates will be contacted.

Mainland Ford

Open Positions

Service Appointment Coordinator