About the Role

Maple Mutual is looking for an experienced insurance leader to join our team as Claims & Loss Control Manager, guiding strategic risk-management initiatives and ensuring exceptional service for our policyholders. In this role, you will oversee end-to-end claims operations, lead proactive loss prevention programs, and implement strategies aimed at reducing claim frequency and severity. This is an opportunity to make a measurable impact, mentor a dedicated team, and contribute to the success of a trusted insurer rooted in a strong, community-focused culture.

Key Responsibilities

Provide leadership in daily operations of the claims and loss control teams, including intake, inspection, evaluation, settlement, inspections
Analyze loss trends and collaborate with underwriting, finance, Agents and Brokers to support informed decision making
Drive loss prevention and risk-control programs, focusing on managing exposures, preventing losses, and enhancing the policy holder experience
Ensure compliance with industry regulations and internal policies
Manage complex files and provide guidance to adjusters, examiners, and third-party partners
Monitor claims performance metrics, implementing improvements to enhance efficiency
Lead and mentor the team, fostering a culture of service excellence and continuous improvement

Qualifications

Post-secondary education, Insurance or Business-related preferred
Chartered Insurance Professional (CIP) designation; FCIP and/or CRM designation an asset
10+ years P&C claims experience, including leadership responsibilities; Experience in risk control or loss prevention an asset
Strong knowledge of property, auto, and liability lines, claims legislation and litigation processes
Proven ability to lead teams and manage multiple priorities in a fast-paced environment
Excellent communication, analytical, and negotiation skills

Why Maple:

Competitive pay and comprehensive benefits, including pension

Opportunities for professional development

Collaborative team environment

Meaningful work that improves outcomes for our policy holders and the Maple community

To Apply:

Interested? Please submit your resume and cover letter detailing your unique qualifications, experience and energy to Holly at hr@maplemutual.com

We encourage applications from all qualified candidates and will accommodate applicants’ needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.

Maple Mutual Insurance

Open Positions

Claims and Loss Control Manager