Job Description

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz North Vancouver is seeking a professional and organized Receptionist/Concierge to serve as the dealership’s first point of contact. This role manages a multi‑line switchboard, greets and directs visitors, and provides general administrative support including filing, mail handling, and basic clerical tasks. Maintaining a clean, welcoming front desk is essential.

The ideal candidate has strong communication skills, excellent attention to detail, and the ability to work both independently and as part of a team.

The expected pay for this position is $20.00 - $25.00 per hour

Primary Duties and Responsibilities

First impression & guest experience: They own the moment a customer walks in. Warm greeting, eye contact, quick acknowledgment, and making people feel comfortable right away. This sets the tone for everything that follows.
Traffic management & logging: Every guest gets logged properly (name, contact, reason for visit). Direct customers to the right person (sales, service, parts) quickly and accurately. No missed opportunities.
Appointment coordination: Confirm upcoming appointments, notify the team when customers arrive, and help keep the showroom/service flow organized. They help turn “walk-ins” into structured opportunities.
Communication hub: Answer phones, manage inbound inquiries, and route messages clearly. They’re the filter that keeps things from getting messy and ensures nothing slips through the cracks.
Showroom & hospitality standards: Keep the front area clean, organized, and inviting. Coffee station stocked, desks presentable, overall vibe aligned with a premium experience.
Other duties as assigned by management

Qualifications Required

Have excellent verbal and written communication skills.
Be extremely organized.
Pay close attention to detail.
Be self-motivated.
Ability to work independently and as a team.
Legally entitled to work in Canada

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program

Job-specific coaching & training programs

Comprehensive health & dental plans

Employee wellness & assistance programs

Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Mercedes-Benz North Vancouver

Open Positions

Reception/Concierge