INTAKE COORDINATOR, MENTAL HEALTH PROGRAM

Status: Regular Full-Time (2.0 FTE)

Reporting To: Supervisor, Mental Health

Date Available: Negotiable

Hours of Work: 7.75 hours per day, 38.75 hours per week

Shift Pattern: Days - Occasional evening and weekend hours

Exempt/Non-Exempt: Non-Exempt

Program: Mental Health, Behavioural Health

Classification: Community Support III

Salary: $31.93 – $42.05 per hour

Closing Date: August 31, 2026

About Us

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you!

Position Summary

The Intake Coordinator works as part of a multidisciplinary team serving community-based patients within the Mosaic Primary Care Network. The Intake Coordinator reports directly to the Supervisor, Mental Health and plays a key role in creating a seamless and supportive experience for patients being referred to Mosaic for mental health services.

Serving as the first point of contact, this position guides patients through an established clinical intake process, gathers essential information, and addresses questions to ensure clarity and understanding. The role is responsible for collecting and documenting patient data while maintaining strict confidentiality and compliance with organizational and regulatory policy. The Intake Coordinator will facilitate entry into MPCN mental health services – including appointment scheduling – and will coordinate referrals to community mental health and other resources as appropriate.

The Intake Coordinator supports collaborative working relationships with external primary care providers and the MPCN multidisciplinary team and participates in ongoing quality improvement activities, program development, and evaluations projects to support the continued refinement and delivery of high-quality clinical care.

Key Responsibilities

Intake Assessment

Conducts clinical intake appointments with patients referred to the Mosaic PCN for mental health services to determine eligibility and coordinate appropriate supports.
Under supervision of the Supervisor, Mental Health/Clinical Supervisor, performs psychosocial and risk assessments, including routine screening for suicide and self-harm, intimate partner violence/elder abuse.
Under the guidance of the Supervisor, Mental Health/Clinical Supervisor, coordinates appropriate crisis support resources for patients experiencing imminent risk.
Uses validated brief screening questionnaires and instruments, as appropriate, to guide intake assessment and document current symptoms (e.g. PHQ-9, GAD-7).
Appropriately triages and conducts scheduling on initial appointments with Mosaic PCN Mental Health therapists, while coordinating any appropriate interim or complimentary referrals.
Works in collaboration with ineligible referred patients to coordinate appropriate referral to community mental health services to support treatment of complex or urgent mental health concerns.
Works in collaboration with ineligible referred patients to coordinate appropriate referrals to Mosaic PCN programs where appropriate.
Provides education to eligible patients around Mosaic PCN Mental Health program services to clarify expectations and support readiness for 1:1 services.
Actively monitors MHT program wait times and communicates trends with the Supervisor, Mental Health to support schedule optimization and timely patient access.

Multidisciplinary Collaboration

Demonstrates the ability to work as a member of a multidisciplinary health team and with Primary Care Providers (PCPs).
Actively participates in group case consultation and one-to-one case consultation with colleagues, Supervisor, Mental Health and Clinical Supervisor as needed.
Supports the orientation and development of team members through consultation, mentorship, and facilitating opportunities for new team members to observe clinical practice.

Documentation & Evaluation

Documents all phases of patient care in the appropriate Electronic Medical Record (EMR) to maintain accurate and timely records.
Participates in ongoing program evaluation through the diligent recording of clinical interactions and patient data in Mosaic PCN evaluation systems.
Participates in ongoing quality improvement initiatives within Mosaic PCN and the Mental Health Team.

Community Engagement

Participates occasionally in community activities within the Mosaic PCN catchment area, including health fairs, conferences, and other community events to promote Mosaic programs and services.

Professional Development

Identifies and works to achieve own professional development needs which support goals set in performance reviews.
Seeks mentorship to achieve full potential in professional development and provide optimal patient care.

Other responsibilities as required.

Qualifications & Requirements

Education

Required Education:

Completion of a Social Work Diploma (2-year) from an accredited institution, or a bachelor’s degree in a mental health or related human services field which may include Addictions Counselling/Counselling or Psychology.
Current registration with an appropriate professional association or regulatory body, as applicable. Active registration must be maintained.

Certifications

Completed certificates in Mental Health First Aid and/or risk identification and de-escalation training (e.g. Suicide Prevention, Risk Assessment & Management (SPRAM), Applied Suicide Intervention Skills Training (ASIST), Crisis Prevention & Intervention (CPI))

Experience

Required Experience:

Minimum of 2 years of direct clinical experience working with adult patients with mental health concerns in a mental health focused setting.

Required Knowledge/Skills/Abilities

Demonstrates strong critical thinking skills, including contextual awareness, clinical judgement, ethical reasoning, and problem-solving skills.
Skills in crisis intervention and self-harm risk management strategies.
Awareness and sensitivity in working with diverse and vulnerable populations, including” Cultural and ethnic minorities, LGBTQS+ individuals, persons with disabilities, and/or chronic illness, refugees, older adults, and economically disadvantaged individuals.
Working knowledge of local community and mental health services, crisis support resources, and associated referral processes.
Able to work collaboratively as a member of a multidisciplinary team, and with Primary Care Providers.
Strong verbal, interpersonal and written communication skills.
Strong time management and organization skills.
Self-directed, flexible, and displays initiative.

Assets

Multilingual
Prior experience working with/in multidisciplinary professional teams.

Competencies

The Core Competencies listed below are identified by Mosaic leadership and should be demonstrated by all employees across the organization:

Practice Communication Excellence (Communication)

Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Build Community-Feeling (Teamwork)

Able to share due credit with coworkers, display enthusiasm, and team spirit and promote a friendly group working environment.

Advocate for Patient/Client (Patient/Client-Centricity)

Able to demonstrate a high level of patient/client service delivery in a respectful and caring manner.

Understand Values of Change (Adaptability)

Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things with a positive attitude.

Embrace Culture and Diversity (Cultural Competency)

Developing positive attitudes towards diverse populations; gaining knowledge of different life practices and world views.

Act with Professionalism (Personal Effectiveness)

Takes personal responsibility for the quality and timeless or work and achieves results with little oversight.

Working Conditions

Evening and weekend scheduled hours may be required.
Ability to travel on public transportation or a valid driver’s license with access to own vehicle in good repair is required.

WORKING CONDITIONS

Evening and weekend scheduled hours may be required.
Ability to travel on public transportation or a valid driver’s license with access to own vehicle in good repair is required.

OHS & PRIVACY

Adhere to Mosaic PCN’s Occupational Health and Safety (OHS) policies and procedures.
Manage information in accordance with applicable legislation and internal policies.
Maintain the confidentiality, privacy, and security of information and access it only as authorized work purposes.

Why Mosaic PCN

We provide a competitive benefits package for eligible employees including: comprehensive health and dental coverage, Health Spending Account (HSA) / Wellness Account (WA), a group RRSP matching program, professional development opportunities, generous vacation and other paid time off, and more!

Conditions of Employment

Successful applicants must provide proof of qualifications and a current police information check (PIC) at the applicant’s expense. The results of the PIC may alter or revoke any offer made by Mosaic PCN.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls or emails please.

If you require accommodation during any stage of the application or interview process, please let us know by emailing HR@mosaicpcn.ca

This position is part of the bargaining unit covered by a collective agreement with Health Sciences Association of Alberta (HSAA).

Mosaic Primary Care Network

Open Positions

Intake Coordinator