Job Description

ASSISTANT GENERAL MANAGER

Assistant General Manager is the right hand to the General Manager and provides full support in running the restaurant, managing costs, and developing a team. They exemplify the Nando's culture and have proven their ability to successfully oversee our People and Operations through daily excellence. Assistant General Manager will be trained and show proficiency in all three Pillars of Excellence: People, Product, and Place. As with all members of the Nando's family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!

Manage Self:

Always living the Nandos Values
Take responsibility for your development and actively work to improve the performance of your team through one on one meetings and constructive feedback.
Perform under pressure when the shift is challenging by keeping calm, being positive and helping to keep the team fired up
Be a confident leader who is willing and able to learn things quickly and stay up to date with changes in the business.

Managing Work Relationships

Promotes and celebrate successes individually when Nandocas do well on shift.
Creates a supportive and encouraging culture during and on shift.
Supports and keeps Nandocas engaged by upholding standards and holding everyone equally accountable.
Actively listens to the thoughts and concerns of Nandocas to improve the restaurant environment.
Works collaboratively with Nandocas and management team to deliver excellent standards and Guest service.
Seeks to build networks with suppliers that directly and positively impact the restaurant.
Adapts coaching and feedback in different situations and with different people to get the best result.

As Manager on Duty you are accountable for completing all tasks relating to your shift. This includes pre-shift, line check, cash management and facility management as well as the resolution of all people and Guest related matters:

Lead Your Team

Create a pipeline of future leaders by effectively hiring, training, coaching, and developing your people to take on additional responsibility.
Responsible for conducting pre-shift meetings and making sure each Nandoca has the resources and support needed to do their job well.
Ensure all aspects of the people pillar are implemented inclusive of coaching Restaurant Managers when they are responsible for the managing the people area of responsibility.
Consistently communicate disciplinary actions as required to ensure accountability to Nando's standards and policies.
Establishes goals and action plans with Restaurant Managers and Nandocas to help drive results.
Communicate in a clear, effective, and professional way to Nandocas, Guests, and peers to navigate and resolve situations with Nandocas and guests.
Engage with guests and Nandocas to develop relationships and create lasting connections.
Monitoring adherence to SOPs and Guest service standards and conducting on-job-coaching as required.
Partner with Patrao to conduct one-on-ones with the Hourly Nandocas, Trainers, and Shift Leaders.
Oversee the performance and development of the Trainers and Shift Leads by giving real time feedback and coaching.

Manage Your Business

Display complete knowledge and ownership of Nando's food safety and operational standards to ensure and safe guest and Nandoca experience.
Ensure all aspects of the product and place pillar areas of responsibility are implemented and managed to standard inclusive of coaching restaurant managers who are responsible for either area.
Using the figure 8 to praise great execution and Guest service and to coach issues that might impact the Guest experience.
Place all orders by utilizing the order guides by monitoring daily and weekly cleaning schedule.
Receive all orders against the invoice, checking for temperatures, correct quantities and expire dates, and implementing FIFO. Conduct daily, weekly, and monthly inventory checks and respond to product recalls.
During and at close of shift actively manage the floor and being present on the floor executing figure 8's.
Monitor and maintain speed of service standards and gathering information from the team and Guests (food, labor, sales, and Guest satisfaction) to identify opportunities and consistently improve service.
Conduct shift handover recording all issues, events, and important information in the Manager log.
Partner with the General Manager to communicate financial related metrics and targets to Restaurant Managers and Nandocas and updating them on weekly performance.
Collaborate with the General Manager, interpreting, forecasting, and managing the financial side of the restaurant and considering factual data such as month end reports (P&L) to make decisions.

What you'll bring to the table:

Must have sound financial and business acumen relevant to running a restaurant.
Must graduate from manager training within allotted time and have completed any additional training with regards to the Assistant Patrao position.
Friendly and polite with a professional work ethic
Flexibility to work different job functions, and shifts
Must have effective written and verbal communication skills
Ability to give direction and create a cohesive team environment
Commitment to quality service, and food and beverage knowledge
Must demonstrate understanding of safety, sanitation, and food handling procedures and can coach and teach their team
Ability to work effectively with others in a team-oriented environment
Must be able to work at any restaurant within the region to which you are applying.
Must have or be able to get required food/ alcohol licensing and maintain it on an ongoing basis.

Educational Requirements and Experience

High School diploma or equivalent education (GED), required
Must have 3-5 Years Manager experience
Understanding of basic computer and internet navigation skills, required

Physical Requirements

Able to independently lift up to 50lbs for an extended period of time
Must be able to walk and/or stand for 8-10 hours per day
Hand-eye coordination
Reaching, bending twisting, stooping
Pushing and Pulling
Lifting overhead
Must be able to climb stairs in restaurants that have multiple levels

PERSONAL ATTRIBUTES & VALUES

Passion

Energetic: outgoing, vibrant personality, goes the extra mile for their team
Rooted: sees the work as more than just a job and is enthusiastic about success in their role
Positive: constructive, optimistic and confident
Dedicated: committed, loyal and steadfast
Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectivel
Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
Team player: engaging, cooperative, contributing and supportive of team members
Willing: eager, prepared, and quick to act or respond

Pride

Meticulous: demonstrates a commitment to quality and excellence in the execution of work
Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
Conscientious: hardworking, diligent and reliable
Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

Family

Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
Team player: engaging, cooperative, contributing and supportive of team members
Willing: eager, prepared, and quick to act or respond

Courage

Assertive: confidently communicate needs or wishes in a constructive manner
Resilient: effectively handle stressful or pressurized situations
Tenacious: persistent regardless of setbacks

Integrity

Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
Credible: honest, trustworthy, accountable and dependable
Genuine: keeping everyone's best in at heart

Nando's North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nando's

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Assistant Manager (Calgary)