Job Description

Job description:

SUMMARY

As a member of the Service team for NCE (Nors Construction Equipment), the Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Nors surpasses our customer’s expectations.

DUTIES AND RESPONSIBILITIES

Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of service work;
Responsible for all aspects of assigned service work orders, including but not limited to:
Proactive troubleshooting in order to properly identify machine faults;
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
Accurate and timely service report submissions (includes time cards);
Care and maintenance of assigned service bay and tools;
Effective, open and frequent communication with Supervisor;
Competent in heavy equipment operation to test repairs when complete;
Responsible for the return of un-used parts upon the completion of service work;
Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times;

CORE COMPETENCIES:

Exceptional customer service skills;
Must possess excellent written and oral communication skills;
Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
Proficient with demonstrable time management skills;
Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.,
Willingness to participate and complete required training initiatives;
Must poses clean drivers abstract;
Must supply own tools;
Must be capable of operating heavy equipment safely and competently;
Must be able to work independently and with other team members;
Must be able to work outside and in the field when required;
310T license is required.

EDUCATION/ TRAINING:

Post-secondary diploma and/or relevant work experience

Company Description

Our client is looking for payroll Admin

Company Description

Our client is looking for payroll Admin

NCE

Open Positions

Shop Technician