Job Description

Job Title: Desktop Support Technician Windows/Mac
Location: Toronto, Ontario
Work Mode: On-Site
Experience: 3 to 5 Years

Role Summary

NearSource is looking for a Desktop Support Technician to provide on-site technical support for a leading enterprise in the design software space. The selected candidate will deliver consistent, high-quality service across end-user systems, devices, and software, ensuring minimal downtime and optimal performance.

Key Responsibilities

Deliver day-to-day technical support for desktop/laptop systems, mobile devices, and peripherals (Windows, Mac, tablets, phones)
Troubleshoot hardware/software issues, ensuring timely resolution in line with defined SLAs
Install and configure workstations, applications, and collaboration tools (e.g., Zoom Rooms)
Serve as the primary IT contact for onsite support, managing customer expectations with professionalism
Coordinate asset management processes including inventory, shipping, receiving, and record-keeping
Administer endpoint deployment using tools like AutoPilot Imaging
Maintain accurate hardware and software records through internal systems
Collaborate with infrastructure, server, and network teams to support on-site issues
Contribute to documentation and knowledge base for IT procedures
Drive process improvements and ensure compliance with IT service standards

Must-Have Skills

Minimum 3 years of experience in IT customer service or desktop support
Proficient in Windows 10/11, Mac OS X, Azure, MS Office 365, Active Directory, and Exchange
Hands-on with endpoint management tools (e.g., AutoPilot Imaging)
Familiarity with ticketing systems such as ServiceNow
Strong communication, organizational, and analytical skills
Proven ability to manage multiple tasks in a fast-paced environment
Post-secondary education in IT or a related field

Nice-to-Have Skills

Experience supporting Zoom Rooms or video conferencing setups
Knowledge of asset management workflows and shipping/receiving

Certifications

CompTIA A+ (preferred)
Microsoft MCP (preferred)
HDI Support Center Analyst (preferred)

Apply now, or share your resume with salary expectations at careers@nearsource.ca.
Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If theres a strong match, well reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.

About NearSource

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the worlds most admired brands, working directly on long-term client initiatives.

Equal Opportunity Statement

NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute.

NearSource

Open Positions

Desktop Support Technician Windows/Mac