Administrative Assistant

FutureForward Program

Regular Part-Time

Posting Date:	Location:	Wage:	Hours of Work:	Closing Date:
April 29, 2026	Surrey, BC	$28.00 per hour	25 hours per week	May 29, 2026

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Reporting to the Program Manager, the successful candidate will perform a broad range of confidential administrative and coordination duties to support program operations and outcomes. Responsibilities include maintaining accurate and confidential records, monitoring and responding to ICM service requests, and addressing inquiries from clients, staff, and community partners. The role coordinates incoming and outgoing client case transfers across WorkBC locations and supports the ongoing updating of manuals, directories, and client packages. Working closely with program staff, the position assists with administrative processes such as uploading documentation into client files, processing billing, closing cases, and tracking financial supports. The role also contributes to data quality initiatives by completing corrections and conducting 4, 24, and 52-week follow-ups to enhance key performance measures and program success. Additional responsibilities include managing inventory and purchasing supplies, including client supports such as food vouchers and bus tickets, preparing statistical and operational reports, processing annual file archiving, and managing orders and invoices. The successful candidate will collaborate with cross-functional teams to support administrative process improvements, participate in team meetings, and ensure adherence to organizational policies, program standards, and health and safety guidelines, while performing other duties as assigned.

Qualifications

The ideal candidate will hold a high school diploma with a post-secondary administrative certificate or diploma preferred, along with at least one year of experience in an administrative or intake role. They bring strong computer skills, including MS Office, and experience working with vulnerable or marginalized populations is highly valued. ICM Experience is an Asset.

The role requires a high level of confidentiality, excellent communication and relationship-building skills, cultural sensitivity, and the ability to work both independently and collaboratively in a fast-paced environment. Knowledge of community resources and employment services, strong organizational skills, and a flexible, team-oriented approach are essential, while additional languages and experience with data systems are considered assets.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

How to Apply

If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.

Options Community Services

Open Positions

Administrative Assistant