Reports to: Operations Supervisor, Director of Tour Operations

Start Date: January 7, 2025

Location: Hybrid - Work from home/Central Toronto

Application Deadline: Please email your CV and cover letter to careers@outadventures.com by November 22, 2024

Period of Employment: Full-time/Permanent

Probation Period: 6 Months

Company Overview

Out Adventures is the world’s leading LGBTQ+ small-group travel brand. Founded in 2008, we offer a range of tours in over 20 countries. We climb mountains like Kilimanjaro, charter yachts in Croatia, and run cultural tours in Cuba and Peru – to name just a few. More importantly, we also support the queer communities we visit, especially in less-than-gay-friendly countries. As ambassadors for the LGBTQ+ community, we believe we can open hearts and change minds. We also prioritize purpose over profit and pride ourselves on being a customer-first organization.

Position Summary

Combine your love of travel, writing, operations, and customer service. Your knowledge of tour operations will help you succeed in this role while supporting the operations team at Out Adventures. You will be responsible for a variety of tasks including collecting client personal and travel information, offering additional services to clients, data entry, creating client-facing travel documentation, and other administrative tasks.

You’ll provide exceptional client service through detail-oriented communication. Ultimately, you’re a passionate traveler, high performer, and team player. You thrive in an entrepreneurial environment, work well independently, and operate confidently under pressure.

Qualifications & Experience

- 1 year of experience working within an operations department, preferably in travel

- Excellent spoken and written English skills that can be adapted to various writing styles

- Extensive geographical knowledge and first-hand travel experience

- Customer-first mindset

- Detail-oriented and highly organized

- Passion for LGBTQ+ travel

- Proven understanding of problem solving

- Intermediate to advanced understanding of Microsoft Office, Google Docs/Sheets, and AI tools-

- Flexible, responsible, and reliable, with the ability to work both independently and as part of a team

Responsibilities

- Collect client information and travel details by phone/email

- Offer and book additional client services such as hotels, transfers, etc, as per their requirements

- Enter client personal and travel information into reservations system

- Compile, pack, and mail client swag packages

- Assist with pre-tour document creation, both in pdf and app format

- Develop a strong knowledge of Out Adventures scheduled group products

- Willingness to work outside of standard business hours for occasional client calls, trade shows, consumer events and busy periods

Annual Vacation

Vacation time is accrued, and paid as follows:

1st/2nd Year - Two weeks

3rd/4th Year – Three weeks

5th Year – Four weeks

Benefits

A comprehensive benefits plan will be provided following the six-month probation period.

Out Adventures

Open Positions

Operations Coordinator - LGBTQ+ Travel