Customer Service Representative – Passport Health

About Us - Passport Health is North America's largest provider of travel medicine and immunization services, with 300+ clinics across the U.S. and Canada. Our team prepares travelers for safe, healthy journeys by protecting them from vaccine-preventable diseases worldwide.

Teams Hiring

Service Line – Handle client inquiries and provide accurate travel health guidance
Booking Line – Schedule appointments efficiently based on travel timelines and clinical availability

About the Role - You'll be the first voice clients hear when they call for travel health services. This role blends customer support and sales - helping clients get accurate guidance, scheduled quickly, and feeling confident before they travel. Travelers are booking vaccines, prescriptions, and documentation on tight timelines, and you'll make sure they get the care they need.

What You'll Do

Serve as the first point of contact for clients via inbound phone calls
Gather key travel details including destination, departure dates, and trip purpose
Identify time-sensitive needs and secure same-day or near-term appointments when necessary
Schedule consultations, immunization visits, and follow-up appointments with attention to detail
Build trust and long-term relationships with clients
Support leadership with administrative and project-based tasks
Manage multiple requests calmly in a fast-paced environment

What We're Looking For

Previous customer service, sales, or call center experience
Sales-oriented mindset with a track record of meeting goals
Strong verbal and written communication skills
Comfortable using Google Suite and learning new systems
Bilingual English/French required
Reliable, punctual, and calm under pressure
Ability to work in-person at our Downtown Toronto office

Compensation & Schedule

$19.00/hour
Quarterly performance bonuses
Set weekday schedules: 9:30 AM–6:00 PM or 10:30 AM–7:00 PM
Saturdays on a rotational basis

Inclusion and Equal Opportunity Employment

At Passport Health, we wholeheartedly embrace diversity and inclusion as cornerstones of innovation and growth. We are committed to building inclusive communities and an equitable workplace where our employees can authentically be themselves.

We are dedicated to ensuring that our recruitment process is accessible to all prospective candidates. If you require any accommodations to facilitate your participation in the interview process, please do not hesitate to inform us. Your input will enable us to eliminate any potential barriers and ensure your full engagement throughout the selection process.

Outlier

Open Positions

Customer Service Representative