Job Description

Job Title: Live-In Resident Manager
Primary Location: Nanaimo, BC
Job Status: Full Time, Permanent

Company Overview:

Pacific Cove Properties is a BC-owned and operated property management company providing rental accommodation to almost 3000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

Position Overview:

We are seeking a dedicated and experienced Resident Manager to lead the residential team at our building in Nanaimo, BC. The ideal candidate will be a highly organized individual with effective communication skills capable of delivering exceptional customer service and resident management. This role offers an exciting opportunity for an experienced Resident Manager to join one of B.C.'s most respected leaders in the rental housing industry. If you want to be part of a collaborative, cohesive team, we encourage you to apply today!

Key Responsibilities:

Strategic Leadership: Develop and implement strategies to enhance resident satisfaction and operational efficiency while achieving financial objectives for the residential rental building.
Leasing Strategy: Create and implement leasing initiatives to attract and retain high-quality residents, optimizing occupancy rates.
Resident Relations: Cultivate positive relationships with residents, proactively address concerns, and foster a sense of community within the building.
Compliance Oversight: Ensure all operations adhere to company policies and the Residential Tenancy Act, including timely rent collection and deposits, managing move-ins/outs, and ensuring suites are properly advertised electronically and in print.
Crisis Management: Strategically manage resident issues, including evictions, disputes, and crisis situations, focusing on resolution and compliance.
Operational Excellence: Oversee property maintenance and cleaning services, ensuring a high standard of living conditions and timely response to maintenance requests.
Project Coordination: Collaborate with cross-functional teams on property improvement projects, renovations, and enhancements to elevate the living experience for residents.

Required Skill Sets:

Exceptional Communication Skills: Strong verbal and written communication skills, with the ability to effectively convey information to diverse audiences. Adhering to a 30-minute response time policy for inquiries from residents, prospective residents, and management.
Strategic Problem Solving: Proven ability to analyze complex situations, develop innovative solutions, and make informed decisions that positively impact resident relations and property performance.
Time Management and Organizational Skills: Exceptional ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
Diplomatic Conflict Resolution: Strong interpersonal skills focusing on tact and diplomacy, adept at managing resident disputes and maintaining a harmonious living environment.

Education and Experience:

Minimum of two (2) years of residential property management experience.
Comprehensive understanding of the Residential Tenancy Act

Pacific Cove Properties

Open Positions

Live-In Resident Manager