Job Description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking an Enterprise Security Engineer to join our diverse, customer-focused team! As a member of the IT Operations & Security team, you will collaborate with a global team of technology and security professionals to proactively identify and mitigate enterprise risks, monitor and respond to security events, respond to and assist in security incidents as a security incident responder, and protect PagerDuty’s enterprise systems, data, and operations.

You will be responsible for partnering closely with the CISO organization on the planning and execution of key security initiatives related to enterprise security. You will develop and track key security metrics and ensure best-in-class operations, including the creation and ongoing maintenance of enterprise security technology runbooks, and automated workflows, assisting in process refinement and operational ownership of enterprise security technologies. You will collaborate with a diverse team of analysts, engineers, and key stakeholders on security initiatives across the company to define, design, and implement security programs and technology projects and will communicate and interact regularly with senior IT and business leadership

The ideal candidate possesses a natural curiosity about information security, a passion for doing what’s right, and will use their expertise to implement a best-of-class Enterprise Security program at PagerDuty.

This role is expected to come into our Toronto office at least 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

KEY RESPONSIBILITIES

Partner closely with CISO organization to design and implement enterprise IT security architectures and solutions.
Tracking the evolution of cutting-edge security technologies, and keeping up to date of the latest security threats and trends
Focus on enterprise security and zero-trust technology, serving as the principal technical expert in this area within the Enterprise Security department
Monitors security alerts and leads the team in identifying and responding to security threats
Monitors systems for vulnerabilities, provides prioritization, and drives remediation efforts
Working cross-functionality to triage suspicious activity and drive remediation (performing L2-L3 duties as needed)
Analyzing threat intelligence feeds to develop metrics, alerts, and techniques to protect against new and emerging attack vectors
Develop metrics, thresholds, alerts, dashboards, and incident response playbooks
Drive the design and development of automated security response and maintenance solutions.
Oversee our workstation vulnerability management & endpoint compliance program
Develop internal playbooks and tabletop exercises to train teams on how to handle common attack scenarios
Develop and report metrics on security posture (e.g. endpoint compliance, vulnerability gaps, application security, etc.)
Partner with Compliance teams to ensure and demonstrate implemented controls are working efficiently
Participates in information security control assessments providing risk-based gap analysis and prioritized remediation recommendations.
Act as SME for EDR tooling on corporate Workstations
Participate on rotating on-call schedule

BASIC QUALIFICATIONS

At least 5 years of experience in the information security industry, with 3+ years in network security or zero-trust, and 3+ years in security architecture or solution experience.
Extensive knowledge of Information Security concepts especially in the areas of security threats, analyzing security logs and driving Incident response.
Extensive knowledge and practical experience in network security and zero-trust.
Broad understanding of the IAM cybersecurity landscape including identity stores, authentication/authorization, strong authentication, and privileged access management capabilities and methodologies
Deep understanding of security technologies and concepts including SIEM, MDR/XDR, EDR and vulnerability management.
Strong understanding of security best practices and frameworks (e.g., MITRE ATT&CK, NIST Cybersecurity Framework).
Strong knowledge of incident response processes

PREFERRED QUALIFICATIONS

Familiarity with the following industry frameworks & regulatory standards: HIPAA-HITECH, Sarbanes-Oxley (SOX), General Data Protection Regulation (GDPR), ISO 27001/2, NIST Cybersecurity Framework (CSF/800.53), SOC2, FedRAMP
Current certification in an industry-recognized information security certification such as CISSP, CISA, CISM, Security+, CEH, GIAC GSEC/GCIH, SSCP.
Strong scripting and automation skills (Bash, Python, Javascript, etc.)
Familiarity with RBAC, ABAC, and PoLP
Direct, hands-on experience configuring and administering Crowdstrike
Crowdstrike certifications (Crowdstrike Certified Falcon Administrator (CCFA), Crowdstrike Certified Falcon Responder (CCFR), Crowdstrike Certified Falcon Hunter (CCFH))
Experience in endpoint security, identity and access management, incident response, and/or vulnerability management
Direct experience developing thresholds, alerts, dashboards, and incident response playbooks
Familiarity with the PagerDuty platform is a plus.

The base salary range for this position is 137,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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Senior Security Engineer - IT