Networking Professional (DNS, DHCP and IPAM (DDI) – Technical Account Lead

Location

Work from Home Opportunity CANADA

Summary

PCN is seeking a Networking Professional specializing in DNS, DHCP and IPAM (DDI). Ideal candidate will have experience supporting, maintaining, troubleshooting, upgrading/patching, and delivering day-to-day operational changes-as well as project-based work for DDI infrastructure deployed globally on one or more of the leading DDI OEM platforms (BlueCat, Infoblox, or VitalQIP) .

The Networking Professional will support the Incident Management process by providing technical expertise during DDI related incidents as well as technical issues affecting technology eco-system partners.

Responsibilities

Configure & troubleshoot of DNS & DHCP services.
Monitor ticket queues and implement of Business as Usual (BaU) customer requests.
Test and Implement upgrades and patches for DDI infrastructure.
Provide technical information and leadership in support of managed services customers.
Document support activities in service management platform.
Develop and maintain account specific documentation.
Provide account and platform specific training to team members.
Monitor incident alerts; notify, investigate and troubleshoot issues.
Lead and/or engage in service restoration and root cause analysis Activities as required.
Identify opportunities for internal process enhancement.
Support continuous improvement initiatives.
Identify opportunities for automating repetitive tasks.
Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service.
Support team as account specific SME for escalations, including out of hours.
Interact with vendors to identify and resolve product defects and issues.
Document support activities in service management platform.

Requirements

(5) Five+ years network and DDI experience
Experience with Active Directory
Experience with Linux based OS
Excellent communication skills – written and verbal
Cisco CCNA or CCNP Certification a plus
Ability to work with both current and future clients
Experience with ISC BIND & DHCP
Experience with MS DNS & DHCP
Major DDI OEM technical certification
Experience with Perl and Shell scripting a plus
Experience with ticketing systems and workflows

PCN (PC Network Inc.)

Open Positions

DDI Networking Professional (DNS, DHCP and IPAM (DDI) - Technical Account Lead