Job Description

Salary: $65,000 to $75,000

Stop managing tasks. Start building the engine of a company.

Were Productive Shop, a fast-growing B2B digital marketing agency that helps SaaS companies scale. Our team of 35 is on track to hit 50 this year, and we need ambitious builders to grow with us. We value hard work, quality and integrity. We move fast, expect high standards and reward great work with strong compensation and real career growth.

This is a place where you'll work side-by-side with founders and make an impact every day.

About the role

Were hiring a People & Ops Coordinator who thrives in a fast-paced environment where no two days are the same. This role is part HR, part operations, part culture-builder and 100% critical to keeping our company running smoothly.

Youll own the details that make the team member experience great, from onboarding to payroll to team events. You'll also drive improvements that make the whole business more efficient. You will work directly with our founders, learn how to scale a business and play a huge part in shaping our growth.

This role is for you if youre ambitious, eager to learn and want a career path toward leading People & Ops in a high-growth company.

What youll do

People operations

Run smooth, people-first onboarding and offboarding experiences
Manage payroll (Multiplier), our HRIS (BambooHR) and team member records
Keep hiring moving: job postings, candidate screening and interview scheduling
Support performance reviews, learning programs and career development
Be the first stop for team member questions and escalate when needed
Help maintain policies, contracts and documentation to ensure compliance

Team member experience and culture

Build a workplace people love through team events, recognition programs and learning opportunities
Run pulse surveys and gather feedback to keep a finger on our culture
Drive clear and engaging internal communication
Support wellness and engagement initiatives

Office and operations

Keep our Toronto office stocked, organized and humming
Manage vendors, contracts, invoices and expenses
Oversee IT setups for new hires and coordinate system access
Plan and deliver company events, offsites and celebrations

Efficiency and innovation

Spot broken processes and fix them before they become problems
Document repeatable processes so the company can scale smarter
Use AI and new tools to streamline work for higher-value projects

What you bring

4+ years in HR, operations or office management, preferably in an agency or tech company
A degree or diploma in HR, business or equivalent experience
A bias for action and strong project management skills
A knack for multitasking who thrives when spinning many plates at once
A personable and approachable style that quickly builds trust
A problem-solving mindset that doesnt wait to be told whats broken
A deep-seated commitment to making things better every single day
A tech- and AI-curious mind, always looking for smarter ways to work

Success in this role looks like

Founders trust that things get done without reminders.
Team members see you as the go-to person who makes their workday easier.
New hires feel welcomed, supported and set up for success from day one.
Team events are so good that people ask for more.
Messy processes become streamlined, documented and efficient.
Youve planted the seeds for people-first programs that will scale with the company.

What we offer

An annual merit-based bonus program
3 weeks vacation, 3 personal days and your birthday off
Health benefits through a flexible spending account
Hybrid flexibility with 3 days in our Toronto office
Investment in your career growth: courses, workshops, conferences and more

Clock-watchers and task-takers need not apply. We're looking for a builder who wants to own the foundation of our company and grow with us.

Productive Shop

Open Positions

People & Ops Coordinator