Job Description

Automotive Service Advisor | $45K+ | Family-Owned Shop

Looking for a shop where you're appreciated, supported, and can build a long-term career?

Dial A Tire Automotive Service Center has proudly served the Waterloo community for over 20 years. As a family-owned independent repair shop, we've built our reputation on honest service, loyal customers, and taking care of our employees. We're growing and looking for a customer-focused Service Advisor who enjoys helping people, thrives in a fast-paced environment, and wants to be part of a team that genuinely enjoys coming to work.

If you're organized, personable, and ready to grow with a stable shop, we'd love to meet you.

Why You'll Love Working Here

Earn $45,000+ CAD annually (based on experience)
Commission/bonus opportunities available
Family-owned shop with over 20 years in business
Monday-Friday schedule with occasional Saturdays (when business is busy)
30-40 hours per week
Uniforms provided
Paid holidays
PTO
Paid training opportunities
Modern shop using Tekmetric
Friendly, supportive team environment
Long-term career stability with an established business

How to Apply (IMPORTANT)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant "Paige" (takes about 10 minutes)

After you apply, you'll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

What You'll Do

As the first point of contact for our customers, you'll play a key role in delivering an exceptional service experience while helping our shop operate efficiently.

Responsibilities include:

Greet customers and perform vehicle write-ups
Build estimates and present repair recommendations
Review Digital Vehicle Inspections (DVIs) with customers
Obtain repair authorizations
Manage repair orders from start to finish
Communicate with customers through phone, text, and email
Coordinate with technicians throughout the repair process
Handle customer concerns and assist with conflict resolution when needed
Help achieve weekly sales goals of approximately $20,000-$30,000

What We're Looking For

Automotive service advisor experience preferred (1-5+ years)
Automotive industry experience required
Experience at an independent shop, dealership, or both
Strong communication and customer service skills
Organized and detail-oriented
Comfortable using computers and shop management software
Experience with Tekmetric is a plus
Ability to multitask in a fast-paced environment
Valid driver's license required

Schedule

Typically Monday-Friday
30-40 hours per week
Occasional Saturdays during busy periods

About Dialatire Automotive Service Center

We're more than just another repair shop. We're a family-owned business that's been serving Waterloo for more than two decades while building lasting relationships with both our customers and our employees.

Our team works in a modern facility equipped with Tekmetric, digital vehicle inspections, Hunter alignment equipment, and a steady flow of approximately 50 vehicles each week. We believe in treating employees with respect, providing opportunities for growth, and creating careers—not just jobs.

If you're looking for a workplace where your contributions matter and your career can grow, we'd love to hear from you.

Apply today and complete your initial screening with Paige to be considered

Promotive

Open Positions

Automotive Service Advisor | $45K+ | Family-Owned Shop -2354