Job Description

Customer Account Manager (CAM) Job Description

About Us:

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace (formerly Paradigm Precision) is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity:

Pursuit Aerospace is seeking a Customer Account Manager (CAM) to join our sales Department. Based in our office in Orillia, Ontario, this role is pivotal in managing and growing key customer accounts. Reporting to the Customer Service Manager, the CAM will serve as the primary liaison between our organization and strategic customers, ensuring exceptional service, alignment, and execution across programs. You’ll be part of a collaborative team handling domestic and international accounts for complex aerospace components.

This is an exciting opportunity for a self-motivated individual who excels in relationship management, strategic planning, and business development. National and international travel is required.

Location: Orillia, Ontario

This is an Onsite position.

Responsibilities:

Serve as the Single Point of Contact for assigned high-level customer accounts.
Develop and maintain strong customer relationships to defend and expand business.
Identify and pursue new business opportunities; collaborate with Proposal Team to meet customer expectations.
Interface with Customer Support, Proposal Development, and Production Teams to respond to customer requests promptly and accurately.
Manage all aspects of customer communication, contract alignment, pricing, raw material pass-throughs, and portal management
Maintain up-to-date information in customer portals, including promise dates and activity tracking.
Create and deliver compelling customer presentations and business performance reviews.
Integrate new product introductions into sales and operations planning.
Provide ongoing market intelligence for assigned accounts.
Establish and maintain customer relationships at multiple levels, ensuring performance aligns with initial proposals.
Provide administrative backup for logistics and shipping coordination during team absences or peak periods.
Assist with preparing and reviewing shipping documentation, including bills of lading, commercial invoices, and export paperwork.
Support data entry and maintenance of shipping records in internal systems and customer portals.
Communicate with freight carriers and logistics providers to coordinate shipments and confirm pickup schedules.
Monitor shipment status and proactively address delays or documentation issues.
Ensure compliance with export control regulations and customer-specific shipping requirements.
Collaborate with internal teams (production, customer support, and sales) to prioritize and coordinate outbound shipments.
Maintain up-to-date work instructions related to customer account processes and documentation.
Manage customer accounts from quotation through shipment, including PO entry, order review, schedule updates, and delivery coordination.
Perform required administrative functions inherent to the role, including document updates, internal communication, customer file maintenance, and data accuracy in internal systems.

Required Qualifications:

Post-secondary education in Business Administration or a related field.
Proven experience in a Sales-related role, ideally in aerospace manufacturing.
Excellent interpersonal, verbal, and written communication skills.
Demonstrated financial discipline in business decisions.
Ability to work cross-functionally to enhance customer service and program performance.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and MRP systems (Syteline).
Must be a self-starter with strong organizational and time management skills.
Controlled Goods Clearance required.
Ability to support logistics and shipping coordination in an administrative capacity.
Strong attention to detail and accuracy when handling shipping documentation and data entry.

Preferred Qualifications:

Demonstrated success in building and maintaining key customer relationships.
Familiarity with manufacturing processes, engineering, and quality systems in the aerospace industry.
Experience managing high-value accounts and complex programs.
Strong presentation and negotiation skills.
Experience with logistics documentation, carrier communication, or customer shipping portals is an asset
Strong understanding of aerospace components, complex assemblies, and commercial/civil aerospace markets.

Physical Requirements:

Regularly required to sit and use hands for typing or handling items.
Frequently required to talk or hear.
Occasionally required to stand, walk, reach, kneel, crouch, or crawl.
Occasionally required to lift or move up to 10 pounds.
Specific vision requirements include close vision and color recognition.

Work Environment:

Office-based position with a generally quiet work environment.
Occasional work may occur in manufacturing areas or customer plant environments.
National and international travel is required.

Compensation & Benefits:

Pursuit Aerospace also offers a variety of benefits, including health insurance, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on your employment classification - whether you're full-time, part-time, or a contractor

Pursuit is an Equal Opportunity Employer. We do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis prot

of race, ancestry, color, religion, sex, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law.

Pursuit Aerospace

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