Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/

The Leasing & Property Administrator will respond to all customer inquiries, residential concerns, maintain records in Yardi, assist residents with RentCafe and provide instruction to residents submitting maintenance requests to ensure a high level of customer satisfaction. This offer is for an existing vacant position within the organization. This position is for a property located in Eastern in Ontario.

What we offer to employees:

Base Compensation is $60,000.
Employer paid benefits
Annual bonuses based on personal performance
Extensive and ongoing training programs and a work-smart environment
Gym membership discount
Awards for years of service
Opportunity for career development
Inclusive and diverse work environment
Annual holiday parties & summer BBQ’s

Responsibilities:

Customer Service:

Greet and interact with residents and prospects in a friendly and professional manner
Promote a welcoming atmosphere
Demonstrate excellent customer service and a "can-do" attitude
Attend to resident concerns and service requests within 24 hours
Follow up with residents to ensure a high level of customer satisfaction
Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
Organize, promote and execute resident events (i.e. holiday parties and summer barbeques)

Leasing & Administration:

Schedule property showings with prospects
Process leasing applications including completion of background and credit checks
Ensure rents are collected and deposited on a timely basis
Negotiate lease renewals in conjunction with established targets
Utilize Yardi to record transactions and run various operating reports
Conduct market surveys and analyze how the property compares to the current market
Recommend leasing rates and in-suite turnover work to the District Manager
Actively promote various referral programs to existing residents and prospects

Qualifications:

Background in residential property management or related business experience (leasing apartments, selling condominiums and office administration)
Excellent written and verbal communication and interpersonal skills
Good working knowledge and ability to use computer software, Microsoft Word, Excel, Yardi and RentCafe
Display a professional/presentable appearance

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

Realstar

Open Positions

Leasing & Property Administrator