Mail Clerk

Build your experience in a dynamic insurance operations environment where precision, teamwork, and problem-solving play an important role every day. This on-site opportunity offers hands-on involvement with cheque processing, deposit reconciliation, document management, and administrative operations while working in a collaborative setting that supports learning and professional growth.

What is in it for you:

• Hourly salary of $19-20, based on experience.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 8 am-4 pm.

Responsibilities:

• Process cheques accurately and compile information required for deposit reporting and remittance across multiple business units.
• Research and update cheque information while ensuring all activities are completed within established service levels.
• Maintain and use various business unit administrative systems to conduct detailed searches and updates.
• Perform indexing and quality checks of front-end and back-end documents using client policy, account, and group information.
• Support stale dated cheque investigations, including reissuing funds when verified information is obtained.
• Process cheques and documents according to procedures, including verification, scanning, indexing, pre-deposit preparation, and deposit balancing.
• Reconcile outstanding cheques by cross-referencing unprocessed cheques with reporting systems.
• Collaborate with business units to balance daily cheque deposits and resolve discrepancies.
• Provide backup support for other critical operational functions including treasury operations, cheque processing, and mail administration.
• Identify opportunities to improve operational processes and workflows.
• Communicate with internal stakeholders to answer questions, provide information, and support daily operations.
• Maintain filing, mailing, inventory, and database systems while ensuring confidentiality of client information.

What you will need to succeed:

• High school diploma or GED required.
• 2 to 4 years of administrative or customer service experience.
• Strong organizational, time management, and prioritization skills in a high-volume environment.
• Solid understanding of business process workflows.
• Strong analytical, problem-solving, and decision-making abilities.
• High level of accuracy and attention to detail.
• Ability to manage fluctuating workloads and meet tight deadlines.
• Strong sense of initiative and ability to work independently.
• Excellent customer service and interpersonal skills.
• Proficiency with Microsoft Excel, Word, and other computer applications.
• Experience maintaining organized and confidential information.
• Ability to multi-task and adapt to changing priorities in a fast-paced environment.
• Working knowledge of administrative systems and database management is considered an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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Mail Clerk