Job Description

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates located in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Québécois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.

Key Responsibilities

Handle inbound customer support inquiries via phone, email, and live chat
Assist customers with warranty claims and general product or service inquiries
Provide clear, professional, and empathetic customer support in both English and French
Accurately document customer interactions and case updates
Troubleshoot customer concerns and escalate issues when necessary
Maintain strong service quality and response standards
Collaborate with internal teams to ensure smooth customer experiences

Compensation

$13 USD p/hour
Paid weekly

Technical Requirements (Essential)

To be considered, candidates must have their own laptop/computer and meet all technical requirements below:

Windows 11 PC (Mac not supported)
16 GB RAM minimum
Dual monitors
Webcam and Headset
i5 processor and higher
Fibre internet with a wired Ethernet connection
Backup power solution
Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements will not move forward in the process.

Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

Resume review
Prescreen questionnaire
One-way video interview
First live interview via Teams on laptop/computer
Second interview via Teams on laptop/computer
Client interview via Teams on laptop/computer

Please note:

Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
All resumes must be submitted in English to be considered for this position.
Interviews are only allowed to be conducted via laptop/computer

Requirements:

Requirements

Native or near-native fluency in English and French-Canadian
Strong preference for candidates with an authentic Quebecois dialect
Previous customer service or customer support experience required
Experience handling phone, email, and chat support is preferred
Excellent verbal and written communication skills
Strong listening and problem-solving abilities
Comfortable working independently in a remote environment
Reliable high-speed internet connection and professional remote work setup
Ability to multitask and manage multiple customer interactions efficiently
MUST BE LOCATED IN CANADA

Preferred Qualifications

Experience with warranty claims or product support
Experience working with North American customers
Call center or contact center experience
CRM or ticketing system experience

Resolv.Global

Open Positions

Bilingual Customer Support Specialist (English/French-Canadian)