We are looking to fill the position of Guest Service Supervisor at the RCR Calgary Office. If you’re a strong leader who is great with people, this is the role for you! You will be responsible for the supervision and operation of the Guest Services department, ensuring a smooth, profitable operation while providing unparalleled employee and guest experiences. Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, fun employee events, food and beverage discounts, and much more!

You Will

Establish and lead a high-performance Guest Service center to meet and exceed guest expectations
Establish and foster strong communication with Calgary and Resort based teams
Greet and assist guests in a manner that models exemplary conduct to other employees
Periodically monitor interactions of Guest Service Agents with guests to ensure quality control
Make sure all guest complaints are addressed and handled professionally leaving the guest with a positive resolution
Uphold company guidelines for deposits, payments, cancellations, and refunds
Assist with training and onboarding of new employees, as well as deliver ongoing coaching and mentoring for Guest Service Agents
Maintain accuracy of pricing, products, sale dates and more in various internal sales systems
As needed, fulfill Guest Service Agent roles and responsibilities to support daily operations.
Carry out opening and closing procedures for Guest Service department, as well as maintain proper front desk staffing coverage at all times
Ensure resort programs and activities are communicated to all resorts, guests, and resort partners
Comply with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program

You Have

Previous customer service experience required, preferably in a supervisory role
2-3 years of relevant experience in an office environment would be considered an asset
Proven track record of delivering exceptional guest service
Demonstrated ability to lead, coach and mentor a team of employees
Solid negotiator, comfortable with conflict resolution and people management
Excellent time management and prioritizing skills
Ability to communicate effectively in both written and verbal formats
Must be a self-starter with a can-do attitude. Strong ability to problem solve and find solutions
Previous experience with POS systems or eCommerce would be considered an asset
Proficient with Windows and Microsoft operating and office platforms
Must be punctual, reliable and have some flexibility in working hours (some evening and weekends required)
Computer work and ability to lift up to 30 pounds

Whether it’s the mountain culture, passion for customer service, or just a love for skiing or boarding, Resorts of the Canadian Rockies is the place to work. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.

Resorts of the Canadian Rockies

Open Positions

Guest Services Supervisor