Job Description

The Product Manager - UX & Experience owns the end-to-end user experience of RhythmQ products. This role is responsible for defining whatwe build and why, with a strong emphasis on usability, interaction design, and customer value.

The Product Manager - UX & Experience will work within the Product team and will partner closely with Engineering and Customer Success to deeply understand user needs, translate insights into intuitive experiences, and ensure features are delivered with clarity, consistency, and measurable impact.

QUALIFICATIONS

Strong ability to create wireframes or mockups using tools like Figma, Balsamiq, or similar
Strong ability to translate business and user needs into clear requirements
25+ years of experience in Product Management (preferably SaaS)
Experience working cross-functionally with engineering and customer-facing teams
Excellent communication and stakeholder management skills
Data-informed decision-making mindset
Strong organizational and critical thinking skills.
Required soft skills: confident, outgoing, adaptive and willing to speak their mind when they've got an opinion to share.

WHAT YOU'LL BE DOING:

60% UX-Driven Requirements, Delivery & Launch

Define user-centered product requirements, user stories, and acceptance criteria that clearly articulate user needs, behaviors, and experience outcomes
Create and deliver UX/UI/mock-ups to shape flows, design, interactions, information architecture, and usability decisions
Ensure UX considerations (accessibility, consistency, ease of use) are embedded from discovery through delivery
Validate designs and solutions through user research, usability testing, and stakeholder reviews
Contribute to and help evolve UX/UI design principles, patterns, and guidelines
Ensure features are launch-ready from a usability, experience, and value-delivery perspective
Lead internal and external launches with clear articulation of user value and experience improvements
Support product storytelling through demos, website content, release notes, and customer-facing materials
Develop and maintain product communication and messaging, including feature lists, demo setups, website content, and supporting materials
Enable Sales, Marketing, and Customer Success teams to confidently communicate experience-led valueWrite clear product requirements and user stories that define the why, what, and UX of solutions

20% - Product Vision, Strategy & Discovery

Analyse competitors, market trends, and customer feedback to identify opportunities and pain points
Work closely with internal and external stakeholders to gather insights and shape product direction by assisting with translation of insights into clear business cases that support product roadmap decisions
Contribute to product vision and roadmap, including pipeline priorities and timelines, and ensure adherence to them

10% Customer Feedback & Continuous Improvement

Establish and maintain customer feedback loops in close collaboration with the Customer Success team
Synthesize feedback into actionable insights for product improvements and future roadmap planning
Continuously assess launched features to ensure they deliver expected value and outcomes

10% - Learn and Grow

Leave things better than you found them. Schedule time in your calendar to challenge current processes and build new ones that bring value
Regularly meet with other members of the RQ team to keep abreast of current customers and their requests, and new product pipeline
Provide expert customer insight to the Sales, Onboarding and Success Teams on what innovations and improvements should be top priority to enhance the user experience, product capabilities and features
Develop yourself. Grab a book, listen to a podcast, take a course choose what area of your career you'd like to build and commit to it

Job Type: Full-time

Benefits:

Extended health care
On-site parking
$55,000-$64,000/yr salary range

Schedule:

Monday to Friday

RhythmQ

Open Positions

Product Manager - UX & Experience (SaaS) (Remote)