Internal/External Employment Opportunity

Position: Medical Office Assistant

Component/Team: Integrated Health Services

Status: Permanent, 1.0 FTE Full-Time (35 hours per week)

Salary Scale: $42,588 - $49,613 annualized salary plus benefits

Work Location: On-Site at 221 Nelson Street

Vacancy Status: This posting is for an existing vacancy

Start Date: Immediately

APPLICATION DEADLINE: June 26, 2026 at 4:00 p.m.

Position Description:

The Medical Office Assistant is an integral member of the Integrated Health Services Program providing a broad range of administrative services and support to all reception areas. The Medical Office Assistant shall provide the following services: reception services, telephone appointment services, personal appointment services, and medical records services. The Medical Office Assistant is a resource for clients, providing general information about resources available at the Centre to facilitate client engagement and access to services. The incumbent will work across all reception areas, with flexibility to move between them to ensure smooth operations and optimal coverage.

Reporting Relationship:

This position is directly accountable to the Team Lead of the Integrated Health Services Medical Office Assistants for the carrying out of their duties, and through to the Director of Integrated Health Services and to the Chief Executive Officer.

Requirements

Skills, Education and Experience:

Requirements for this position include:

Education and Language

High school diploma or equivalent
Additional certification or diploma in medical office administration, business administration, or a related field an asset
Under the Centre's designation to provide French Language Services:
French (oral expression): Advanced +
French (oral comprehension): Advanced +
French (reading comprehension): Advanced
Fluency in English, both oral and written

Professional Experience

Minimum of two to five years of clerical experience, preferably in a healthcare setting
Experience working with diverse populations, including youth, street-involved individuals, people living with mental health or substance use issues, and individuals experiencing homelessness or vulnerability
Experience with Electronic Medical Records (EMR) systems

Key Competencies

Strong interpersonal, organizational and problem-solving skills
Effective communication skills
Ability to work under stress with multiple demands and unpredictable days
Ability to use a capacity-building approach in working with clients
Ability to be flexible, cooperative and work as part of a team
Ability to work autonomously
Ability to deal effectively with a diverse community of all ages and lived experience
Ability to deal effectively with the public
Proficiency in the use of computers and various software applications including Practice Solutions Suite (PSS), Word, etc
Demonstrated flexibility, good judgment, tact, initiative & creativity
Respects and values the diversity of communities and individuals
Sensitivity and alertness to signs of a client in crisis
Pays attention to detail
Pleasant telephone manner
Non-judgmental attitude

Benefits

Sandy Hill Community Health Centre Offers employees an excellent benefits package, which includes 4 weeks vacation (Pro-rated to status) in addition to a Pension Plan (Health Care of Ontario Pension Plan - HOOPP) and an excellent Group Insurance Plan.

Conditions of Employment:

Hours of work will be developed in collaboration with the successful candidate to ensure a healthy work-life balance. A schedule of work will be based on the Centre's hours of operation and program requirements and may include some evenings.

An offer of employment will be conditional upon the candidate completing a criminal reference check, verification of educational requirements for this position, and linguistic profile to the satisfaction of the Sandy Hill Community Health Centre.

Artificial Intelligence (AI) Disclaimer:

We value transparency in our hiring process. Please note that artificial intelligence (AI) is not used to screen or evaluate resumes. All applications will be reviewed by qualified human recruiters.

Accommodation:

SHCHC will provide accommodation for applicants with disabilities in its recruitment process.

If at any stage in the selection process, you require accommodation due to disability, please let us know the nature of the required accommodation.

Clients of the Centre are welcome to apply. Should a client become a successful candidate, they will no longer be able to continue receiving services at Sandy Hill Community Health Centre. Assistance will be made available to find an alternative provider.

Only applicants selected for an interview will be contacted. No phone calls please.

By applying to the posting I hereby acknowledge that the information I provide will be collected by workable.com under the terms of their privacy policy http://workable.com/privacy Candidates, when hired by SHCHC as employees will provide data in under a separate process and be subject to SHCHC's Privacy and Confidentiality policies and procedures.

Sandy Hill Community Health Centre

Open Positions

Medical Office Assistant