Job Description

Benefits:

Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Training & development

Reporting to the Manager/Supervisor, this position will be responsible for managing and conducting various general services services at assigned commercial client sites. This will include providing direction and support to co-workers.

DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Daily Office/Management Duties

Review work orders assigned daily and communicate with other associates involved as needed
Check routing and directions to each job as required
Ensure all tasks are understood prior to starting the assignment
Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving
Create a requisition for materials and equipment needed for pick-up at the end of each working week

Client Site Duties

Complete jobs to specifications to customers satisfaction
Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
Handle re-service requests promptly and courteously
Take a personal and genuine interest in providing customer satisfaction
Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined

General Duties

Maintain all equipment to ensure they are in proper working order
Cut and Trim grounds safely and to your supervisors direction
Maintain comprehensive understanding and knowledge of the business and services offered
Set up and tear down events safely and to your supervisors direction
Cleaning duties assigned
Change of burnt out light bulbs as assigned
Help train new crew helpers/technicians in accordance with ServiceMaster standards
Maintain professional conduct and appearance at all time
Establish positive rapport with fellow staff and supervisors
Minor repairs or trouble shooting of all equipment
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
Strong management, delegation, planning and leadership skills
Effectiveness in the areas of construction safety and productivity
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision making skills
Highly organized, strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters team-based learning
Works well independently and in a team environment

Educational Requirements
Education Required: High School Diploma
Other Education/Certification/Training preferred: n/a

Work Experience Requirements
Work experience required: Minimum of two (2) years of experience in Grounds/Handyman services. Experience in commercial cleaning is preferred.
Job-related experience required: Two (2) years in critical thinking preferred.

Technical Requirements
Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools etc.
Software: n/a
Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
Customer Focus effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
Manages Work manages ones time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
Problem Solving develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
Quality Standards sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
Teamwork contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements
This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions
There is a low risk of exposure to adverse working conditions.

ServiceMaster Clean of Chatham, Windsor & Sarnia

Open Positions

Grounds/Minor machine mntc/Labourer/handyman