Job Description

Benefits:

Dental insurance
Health insurance
Competitive salary
Training & development

Reporting to the General Manager, The Xactimate Estimator and Compliance Technician will assist Project Managers in completing timely estimates and maintaining the Status and compliance requirements of each file.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Scheduling

Assist in the completion of accurate Xactimate estimates
Maintain compliance for each Insurance Provided as per their specific guidelines.
Update job statuses and keep projects in compliance.
Drive the KPI scores up through accurate and timely compliance tasks
Assist Junior Project Managers with day to day tasks

Communications

Daily communication with Project Managers and PMA's as required to keep all assignments in compliance.
Weekly communication with General Manager to ensure projects are on time and compliant

Administration

Finalize estimates with the use of Fairline and Ask Aimee
Respond to and correct any non compliance issues with Adjusters and Reviewers
Help schedule projects with Junior PMA's
General duties to keep the business running efficiently

General

Maintain professional conduct and appearance
Establish positive rapport with Reviewers and Project Managers
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Ability to coordinate effectively with the PM and Reviewers
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision making skills
Highly organized, strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings
Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred:

Xactimate training or experience
Familiarity with Managed Service companies such as Contractor Connection
Familiar with project management software
Office 365 experience

Work Experience Requirements

Wage will be based on prior experience levels in the industry

Technical Requirements

Equipment: Office Equipment (copiers, scanners, printers, faxes, etc.)

Software: Knowledge and experience of MS Outlook, MS Word, MS Excel, MS Access

Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
Customer Focus effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
Manages Work manages ones time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
Problem Solving develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
Quality Standards sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
Teamwork contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of regular hours to attend to important matters and/or work offsite occasionally.

ServiceMaster Restore of Victoria

Open Positions

Xactimate Estimator and Compliance Technician