Job Description

CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
Ajax, ON

Be the voice that customers trust and the bridge that keeps our team running smoothly.
At Sewer Squad, we don’t just fix plumbing problems, we protect homes, restore comfort, and make bad days better. For the past 7 years, we’ve served the Greater Toronto Area with unmatched expertise, advanced tools, and a big dose of human care. Now we’re looking for a Customer Service Representative/Dispatcher who knows how to turn a ringing phone into a smile on the other end.

Who Are We?
Sewer Squad has been proudly serving the Toronto and GTA region for over 5 years. We're the caped crusaders of plumbing, swooping in to defeat disasters and restore order. Not only are we ace plumbers, but we're drain defenders too! We create an environment where our team members feel valued, well-equipped, and enthusiastic about coming to work each day. At Sewer Squad, we empower our employees to achieve the work/life balance they've always wanted while enjoying their career every day.

Why You'll Love Working Here
We believe in taking care of our team so you can take care of our customers:

Work/Life Balance, we mean it.
PTO + Holidays
Extended Health & Dental Benefits
Ongoing training, coaching, and mentoring to grow your career
New teach & integrated software (goodbye messy spreadsheets)
Gym membership
In-house Beverages & Snacks
Year Round (FUN) Team Events
A family.

The Big Task

As Customer Service Rep/Dispatcher you will be responsible for answering calls and emails and will be the first point of contact for customers. You will effectively communicate between customers and service technicians to schedule work orders in a timely manner. Additionally, you will promote customer satisfaction by converting incoming customer calls into booked service appointments

What You’ll Do

Meeting and exceeding sales targets through effective sales techniques
Developing and maintaining relationships with new and existing clients
Conducting market research and analyzing sales data to identify new sales opportunities
Preparing and delivering sales pitches to potential clients
Generating leads
Providing regular reports on sales activity and performance
Collaborating with other departments to ensure customer satisfaction
Ensuring health and safety policies and company policies are adhered to
Performing all job functions in a safe and healthy manner, abiding by all health and safety rules and regulations.
Adhering to all federal, provincial, municipal and city plumbing codes
Other tasks as assigned.

What Makes YOU Great

2-3 years of experience in customer service, dispatch, or inside sales
Exceptional communication skills: written, verbal, and listening
Quick thinker with the ability to prioritize in a fast-paced environment
Tech-savvy and comfortable learning new software
Detail-oriented, accurate, and reliable
Ability to be available for on-call weekends/holidays as required
Professional, positive, and able to keep calm under pressure
Highly organized in prioritizing work and multi-tasking

Why This Role Matters
When a customer calls us, they’re often stressed, frustrated, or even panicked. You’re not just booking an appointment, you’re creating trust, easing fears, and setting the tone for our service experience. The way you manage that first touch shapes everything that follows.

We keep on growing because we hire the best - yes that's YOU!
We aim for success and growth; we need top of the line individuals who genuinely care about the customers and look at this opportunity as not just a job but as a career.

Additional Information
Sewer Squad Co. Inc. uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools are designed to support – not replace – human judgement. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. To uphold these standards, we regularly review our AI systems to minimize bias and ensure equitable outcomes.

Sewer Squad Co. Inc is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. If you require an accommodation during the recruitment process, please contact Human Resources at careers@sewersquad.ca

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Sewer Squad

Open Positions

Customer Service Rep/ Dispatcher