Job Description

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

Manage a team (2) of Cloud Operations specialists in US
Will be tasked with serving as the primary point of technical escalation contact
You will be responsible for being the point of contact for any operational escalations within the organisation.
Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
Monitor alerts and follow their evolution, escalate as needed.
Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
Maintain Linux and Windows systems, network, and security software/equipment.
Apply security patches to the entire IT infrastructure.
Deploy new client projects and infrastructure based on established requirements.
Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
Cultivate great co-worker and client relationships.
Available to work during weekends based on the team's rotation schedule. (1 in 3 weekends)

Technical Abilities:

Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
Proficiency in Windows, Office, and Active Directory is required
Infrastructure security experience - Patch and vulnerability management
Backup knowledge and experience
Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
Familiarity with monitoring and logging solutions, such as Grafana (Required)
Experience with Jira ticketing system and Confluence (good to have)
Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

At least 1 year of experience as a lead is preferred
Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
Proactive and take pride and ownership of your work.
Ability to work under pressure and still deliver excellent service to our customers.
Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
Ability to adapt your work to changing priorities as needed.

Tools:

Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
Windows Server, Linux (Centos and Ubuntu), MacOS.
Microsoft Azure and AWS cloud native services.
VMWare Data Centres.
Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
Automation driven - IaC (Terraform), Ansible, Python, Github.
Thycotic
VMWare
Veeam backups
Atlassian products - Jira, Opsgenie, Confluence
#LI-MG1
#LI-HYBRID

#LI-REMOTE #LI-ONSITE #LI-HYBR

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight:

Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Company equity
Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
Generous PTO and paid holidays
Mental health benefits
2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

Shift Technology

Open Positions

Cloud Operations -Team Lead (Hybrid)