Job Description

Are you an IT Manager looking for your next challenge? Our client is undergoing a pivotal technology transformation and looking to solidify its day-to-day IT operations. We are seeking on their behalf, an IT Manager who will play a central role in managing end-user support, hardware and software assets, vendor relationships and ensuring the company’s systems run reliably and securely. The ideal candidate will have a blend of hands-on IT experience and solid communication skills, with a knack for collaborating cross-functionally in a growing, multi-entity environment.

Here is what you will do on a day to day basis:

Oversee and execute all user support needs, from provisioning new accounts and hardware setups to troubleshooting escalated software and networking issues.
Develop and maintain efficient service desk processes, ensuring prompt resolution of tickets and minimal disruption to business operations.
Act as the primary liaison with third-party providers, managing service-level agreements and ensuring alignment with the company’s operational priorities.
Lead contract evaluations, negotiate renewals or changes in vendor relationships, and coordinate escalations for complex technical challenges.
Monitor vendor performance against key metrics, making mid-term decisions on technology stacks or service models in coordination with the fractional CIO.
Identify opportunities to streamline workflows using tools such as Microsoft Power Automate, Zapier, or other off-the-shelf solutions.
Champion continuous improvement initiatives, designing scalable automations that reduce manual effort and enhance data accuracy.
Stay current on emerging technologies, recommending mid-range solutions that align with the company’s strategic objectives.
Oversee the health of local and cloud-based infrastructure, ensuring timely updates, patch management, and adherence to security protocols.
Implement routine audits of network, endpoints, and data-handling processes to reduce risks and enhance compliance.
Collaborate with the fractional CIO to design and enforce best practices for access control, incident response, and disaster recovery
Coordinate data extraction and integration tasks across core systems (Acumatica, HR Cloud, and custom payroll) to meet departmental needs.
Partner with internal stakeholders to refine reporting processes, enhancing data accuracy and usability for mid-term planning decisions.
Provide recommendations on data management tools or approaches that can grow with the company’s expanding requirements
Take a lead role in building and mentoring a small in-house IT team as the organization scales, handling recruitment, onboarding, and performance management in collaboration with the fractional CIO.
Foster a culture of proactive support, cross-training, and knowledge sharing, enabling the team to adapt quickly to changing technical demands.
Provide input on staffing needs and organizational structure to ensure the IT function remains responsive and future-ready.
Act as an operational partner to the fractional CIO, translating higher-level strategic directives into executable IT initiatives.
Provide regular updates on infrastructure stability, vendor performance, and user satisfaction, helping shape technology roadmaps and budgets.
Offer insights on mid-term technology trends or risks, assisting leadership in making informed decisions about IT investments and resource allocation.

Here is the type of person we are looking for:

Bachelor’s degree in Information Technology, Computer Science, or a closely related field; equivalent relevant experience will also be considered.
5+ years of progressive IT experience, with at least 3 years in a leadership capacity.
Proven track record in day-to-day IT operations management (e.g., user support, infrastructure maintenance, MSP coordination).
Proficient in administering Microsoft 365 environments (Exchange, SharePoint, Teams, Power Platform).
Hands-on knowledge of ERP systems (preferably Acumatica) and associated integrations.
Solid understanding of networking fundamentals, security best practices, patch management, and cloud services (Azure, AWS, or similar).
Experience automating workflows using tools like Power Automate, Zapier, or similar platforms.
Demonstrated success in negotiating and managing vendor and MSP relationships, including contract reviews and SLA performance tracking.
Ability to scope, plan, and execute medium-scale IT projects—from hardware refreshes to system migrations—in alignment with business timelines and budgets.
Familiarity with IT governance models and frameworks (e.g., ITIL) is a plus.
Excellent written and verbal communication, adept at translating technical issues for non-technical audiences and senior leaders.
Ability to effectively lead cross-functional discussions, facilitate resolutions, and provide guidance on IT-related decisions.
Enthusiasm for mentoring and developing junior IT staff, fostering a collaborative, service-focused culture
Comfortable working alongside a fractional CIO or executive-level IT resource, providing operational insights and recommendations.
Track record of identifying and championing process improvements, particularly around IT support workflows, automation, and data integrity.
Adaptable mindset with a willingness to learn and leverage new technologies as the organization’s needs evolve.

Salary range: $90-100k + bonus

If you are interested in exploring this position, please apply now!

Our client is an equal opportunity employer and values diversity at their company.

People are our passion. People are our profession.

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.

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IT Manager