Job Description

Guest Services Agent l Part Time l Hilton Garden Inn Toronto Airport

At Hilton Garden Inn, we are passionate about delivering Bright hearted Hospitality—and it all starts at the Front Desk. We are currently seeking a Guest Services Agent who will create exceptional first and last impressions for our guests while delivering friendly, efficient, and professional service throughout their stay.

Why Join Us?

When you join Hilton Garden Inn Toronto Airport, you become part of both a globally respected brand and the Silver Hotel Group family—an organization committed to people, culture, and growth.

What We Offer:

A fun, supportive, and inclusive team environment
Opportunities to work with a trusted global hospitality brand
A fast-paced, people-focused role in an exciting industry
Education Reimbursement (for you and your children)
Annual Wellness Credit
Team Member Referral Program
Leadership Development Opportunities
Team Building Events & Culture of Recognition Program
Hotel Stay Discounts
A workplace where You Matter

Position Overview

Reporting to the Guest Services Manager, the Guest Services Agent is responsible for ensuring a seamless and memorable guest experience from arrival to departure. This role requires a positive attitude, attention to detail, and a genuine passion for hospitality.

Key Responsibilities

Deliver warm, welcoming, and professional service to all guests and team members
Perform guest check-ins and check-outs efficiently, following hotel credit and cash handling procedures
Create, modify, and cancel guest reservations accurately
Engage with guests throughout their stay, responding to inquiries, special requests, and service needs
Answer incoming and outgoing calls promptly and professionally
Resolve guest concerns and complaints in a courteous and timely manner
Maintain knowledge of hotel services, amenities, daily rates, and local attractions
Review logbooks, emails, and daily checklists, completing assigned tasks
Balance and prepare shift paperwork according to hotel standards
Communicate and collaborate effectively with all hotel departments
Perform other duties as assigned by the Supervisor or Department Manager

What We’re Looking For

Previous customer service experience; hotel front desk experience is preferred
Excellent verbal and written communication skills
Proficiency in Microsoft Word and Excel; Maestro or Opera experience is an asset
Ability to thrive in a fast-paced, guest-focused environment
Strong problem-solving skills with a self-motivated approach
Friendly, energetic, and professional demeanor
Flexibility to work days, evenings, weekends, and holidays
Must be legally authorized to work in Canada

About Hilton Garden Inn Toronto Airport

Hilton Garden Inn Toronto Airport is proudly Canada’s first LEED-certified hotel, built green from the ground up. Located in Mississauga near Toronto Pearson International Airport, our hotel features versatile meeting spaces, a Pavilion Lounge, tranquil terrace, fitness center, indoor heated pool, complimentary Wi-Fi, and 24-hour shuttle service. We are proud recipients of 4 Green Keys from the Hotel Association of Canada and are committed to sustainability and guest satisfaction.

This posting is for an existing vacancy.

About Silver Hotel Group

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company with properties across Canada and the U.S. Our culture is rooted in Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. With over 600 team members, our mantra—“You Matter”—guides how we support, develop, and celebrate our people.

Accessibility & Equal Opportunity

Silver Hotel Group is committed to providing a barrier-free environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request throughout the recruitment process. We are an equal opportunity employer and welcome all qualified applicants.

Help us create exceptional guest experiences—apply today!

Silver Hotel Group

Open Positions

Guest Service Agent l Part Time l Hilton Garden Inn Toronto Airport