Job Description

Think Outside the Box!

Join a Company That’s Changing the Game!
At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About SmartStop Self Storage

SmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and 4 provinces in Canada, comprising over 270,000 units and more than 35 million rentable square feet.

Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.

SmartStop’s commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek’s Best Customer Service Award (2021, 2023 and 2024), and earning the Reputation 800 Award (2022-2023).

We’re growing fast — and we want you to grow with us.

Salary: starting at $90,000 + Bonuses

District Manager Job Summary

Reporting to the Regional Manager, the District Manager will oversee and coordinate all actives for each self-storage store within a specified region.

We’re looking for a self-driven, self-aware, leader who is devoted to inspiring and motivating their team and providing exceptional customer service.

Essential Job Functions and Responsibilities

Coordinates and manages all operational issues at each store within the designated district in accordance with the Company’s policies and procedures.
Manages and directs the day-to-day reservations/rentals, delinquent tenant management and maintenance activities for each store within the district.
Monitors each property performance and effects operational changes to achieve district goals.
Ensures timely implementation and ongoing adherence to all regional and corporate initiatives for marketing, operational and business programs.
Ensures that all self-storage facilities within the designated district are performing within the annual budgets and that each store achieves or exceeds the budgeted Net Operating Income.
Ensures that each self-storage facility is maintained to ensure that maximum curb appeal is maintained and that the facility provides customers with a clean, safe, dry and attractive environment to store their belongings.
Hires, trains, motivates and mentors all store employees within the designated district.
Organizes and oversees the schedules and performance of all store employees with the designated district, ensuring each store is properly staffed and operating during business hours.
Handles discipline and terminations of store employees in accordance with company policies.
Performs other related duties as assigned.

Qualifications Needed

Bachelor’s degree in Business, Marketing, Finance, or related field preferred; OR
Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, service or related industry.
Proven track record of first-class performance.
Exceptional communication and time management skills.
Passion for customer service excellence and coaching staff.
Proficient in Microsoft Office Suite and other related software.

Benefits

Competitive salary
Attainable Bonuses
Paid health insurance
Ample paid time off
Generous holiday schedule
Employee assistance program
Paid employee referral program
Working with Outstanding co-workers!

Lead Together!

SmartStop Self Storage

Open Positions

District Manager - Vancouver BC