Softtek Integration Systems, Inc. is seeking an experienced Infrastructure Support Engineer at Toronto, Ontario, Canada . This is a Full-time position

Education/Certifications:

Education: University Degree in Computer Science, Information Technology, or a related field.

Certifications:

ITIL V3 & ITIL V4

Preferred Certifications:
CompTIA A+
Office 2016
Office 365

General Technical Knowledge:

IT Infrastructure management (network equipment: routers, switches, modems, access points, IP phones, cabling)
Microsoft Intune (software deployment, policy management, Autopilot)
Proprietary Brokerage Software: CBSA, CBP, Candata, Cargowise
Hardware (Laptop, Desktop, Printer) troubleshooting and maintenance
Shipment logistics management (FedEx, Purolator)
IT Asset management (CMDB, Azure, Intune, Active Directory)
Service Now modules Change/Incident Management, knowledge base, Integration with Copilot.
Formal Customer Service Training

Experience Requirements:

General Experience:

Minimum of 5 years IT experience, including customer support, customer service.

End-User Support & Issue Resolution:

Office 365 Support: 3 years
Uniflow Printer System: 3 years
Nitro PDF usage: 2 years
VMware Horizon (Virtualization Tools): 4 years
RightFAX troubleshooting: 5 years
VPN clients (Zscaler): 5 years
ServiceNow for ticketing and issue resolution: 2+ years

Asset Management & Inventory Control:

Asset tracking/documentation (CMDB, Azure, Intune, AD): 3+ years
Image testing/debugging with MDT: 5 years
MDT reimage/image deployment: 5 years
Governance on Asset Management: 3+ years

Hardware Deployment & Maintenance:

General hardware troubleshooting (laptops, desktops): 5 years
Laptop hardware maintenance: 5 years
Printer maintenance and troubleshooting: 5 years
Peripheral device troubleshooting (monitors, keyboards, mice, RAM modules): 5 years
Screen repairs and replacements: 5 years
Hardware cleaning and preventive maintenance: 5 years

Collaboration:

Microsoft Teams software integrations/deployment: 3 years
SharePoint: 5 Years
ServiceNow Knowledge Management (KB articles creation, revision, approval): 4 years

VIP & Executive Support:

Experience providing VIP IT support: 3+ years working with High Profile clients.

Incident & Change Management:

Change management implementation and documentation: 5 years
Problem management and resolution: 5 years
Root Cause Analysis (RCA) management and documentation: 5 years

Infrastructure & Onsite Support:

Network troubleshooting, office setup/relocation
Meeting Room setups (Cisco WebEx, Teams Voice, Microsoft Rooms, Lenovo HUB)
Office 365 detailed troubleshooting (plugins, installers, Excel formulas, macros)

Shipment Services & Logistics Management:

FedEx and Purolator processes (label creation, tracking, complaints management): 5 years

Proprietary and Specialized Software:

Candata & Cargowise

Intune Software Deployment & Management:

Software updates, patch management, configuration deployments
Autopilot usage: 1+ years
PowerShell and Batch Scripting

Implementation & Behavioral Expectations:

Proactive troubleshooting, clear documentation, and standardized processes.
Strong interpersonal and communication skills.
Commitment to continuous learning and staying updated with IT trends.
Compliance with company IT policies and industry best practices.

Softtek Integration Systems, Inc.

Open Positions

Infrastructure Support Engineer