Job Description

South Trail Kia & South Trail Hyundai are looking to hire an experienced, reliable, and passionate BDC Specialist to join their growing service team!

This fantastic opportunity is suitable for an energetic, self-motivated, and customer-focused individual looking to take their career to the next level!

Given the nature of this role, select candidates will be required to complete a brief video submission as the first stage of our hiring process.

Benefits:

Opportunity for advancement – we develop our people and promote from within!
Comprehensive Health Benefits Plan
Health Spending Account
RRSP Matching Program
Forward thinking work environment
Employee discounts for you and your family
A part of the McManes Automotive Group

Position Summary:

The BDC Coordinator is responsible for answering in-bound leads from customers via email, phone, and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.

Duties:

Answer emails, texts and telephone calls from customers
Book service detailed service appointments, checking for recalls, previously deferred services and any time/mileage recommended services
Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments
Provide information on and actively promote services and/or promotions
Ensure a high level of customer satisfaction is always maintained
Perform any other assigned tasks/duties as required

Requirements:

High school diploma or equivalent
Fluent in verbal and written English language
Superior telephone manners and strong interpersonal skills
Outgoing, positive, and able to “smile” on the phone: fully grasp and apply the best practice guidelines for outgoing/incoming calls, emails, and campaigning
Previous BDC experience is an asset
Able to manage 50-100 interactions per day
Able to write simple and professional correspondence, including email, chat, and SMS
Knowledge of the vehicles, equipment, and services offered
Strong knowledge of Microsoft Office products, including Email, Excel, and Word
Able to maintain filing systems and basic database
Strong customer service skills
Previous PBS experience is an asset

Job Type: Full-time

Thank you for considering a career at South Trail Kia!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

SOUTH TRAIL KIA

Open Positions

BDC Coordinator