Job Description

Join our Mobile Security Team!

We are seeking an experienced, proactive, and customer-focused security professional to join our team as a Mobile Security Supervisor (Full-Time).

The successful candidate will be primarily responsible for supporting and supervising field staff, ensuring operational excellence, and maintaining strong client service standards.

Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

Supervise and support mobile security staff during assigned shifts
Provide training, guidance, and ongoing coaching to new and current mobile staff regarding patrol procedures and alarm investigations
Assist with alarm response and building patrols
Liaise between clients and site staff in emergency situations
Conduct staff follow-ups regarding performance and disciplinary matters
Respond to employee emergencies, injuries, or workplace incidents and document accordingly
Conduct regular patrols, dispatch, and respond to alarms at client properties
Ensure operational tools, vehicles, and systems are functional; report any maintenance issues
Coordinate site activity and shift coverage; lead shift briefings
Provide exceptional customer service and promote a professional company image
Enforce company policies and procedures as required

Qualifications

At least 2 years of supervisory experience
At least 3 years of security experience
A valid BC Security Worker License
Valid Basic First Aid Certification (OFA Level 1 or equivalent)
Class 5 Driver's License with a clean driving record
High school diploma is required at a minimum; however, post-secondary education is preferred
Excellent communication skills (including phone, email and report-writing)
Strong computer skills (including use of Tracktik software)
Attention to detail and ability to multitask
Exceptional interpersonal skills to build and maintain positive relationships with staff and clients
Strong organizing and planning skills
Ability to work without close supervision
Good physical fitness

Reporting Structure

This position reports directly to the Mobile Operations Manager.
The successful candidate will be required to regularly interact with all Security Officers and Supervisors, as well as various members of SSRG Management.

Company Perks

Starting wage: $24/hour
Health & dental benefits for full-time employees
Paid training and subsidies for industry accreditations
Reimbursement of Security License renewal fees (for full-time employees only)
Up to $1,000 in referral bonuses when your friends join the team
Professional Development & Internal Career Growth Opportunities
A culture of respect and mentorship
Access to exclusive employee discounts on over 5000 products & services
Fitness Centre Membership (at Head Office)

Ready to Apply?

Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you!

We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.

Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.

SSRG

Open Positions

Mobile Security Supervisor - Full-Time - Day and Night Shift