Job Description

Salary: $25/Hour + Monthly Bonus

Sunpan Trading & Importing Inc. is a fast-growing global furniture company specializing in the design and manufacturing of transitional and contemporary furnishings.

At Sunpan we are committed to understanding fashion and design in order to offer a diverse selection of high-end looks at affordable prices. Our products are thoughtfully designed and crafted with renowned international designers to create modern and transitional styles across hard goods, dining, upholstery and art. The use of various mixed materials creates a unique and versatile line of products suitable for both contract and residential settings.

As a Great Place to Work certified company for 4 years running, SUNPAN offers a thriving environment where creativity and innovation are encouraged. We invite individuals who excel in these areas to explore career opportunities across various departments and join a company that values and nurtures its talent.

Job Summary:

The Ecommerce Customer Service Representative is responsible for the accurate and timely processing of customer orders across multiple sales accounts. This role serves as a key liaison between eCommerce sales team, warehouse operations, and accounting to ensure orders are entered correctly, released on time, and aligned with company policies.

About The Role:

Maintaining assigned eCommerce accounts and monitor the full order lifecycle to ensure all customer requirements are met.
Accurately enter and process customer orders received via email, EDI, eCommerce platforms (SPS commerce, Duoplane, Truecommerce)
Validate pricing, product availability, lead times, freight terms, and customer details prior to order release
Ensure orders comply with company policies, MAP requirements, and customer-specific shipping carrier instructions (shipping method, palletized)
Monitor order status and ensure timely release to the warehouse through the Warehouse Management System (LISA WMS)
Responsible for payment collection through Credit Cards, wires, and cheques
Respond to customer inquiries related to order status, availability, backorders, and shipment timelines
Communicate delays, changes, or resolve issues proactively to internal teams and customers with patience and courtesy
Maintain clear documentation and notes within order and customer records
Support continuous improvement of order intake processes and workflows
Maintaining a high standard of professional decorum and practice when dealing with customers, suppliers, peers, supervisors and other key stakeholders
Other responsibilities and accountabilities as assigned by the Director of Ecommerce and management.

Let's Talk About You:

3 years of customer service or order processing experience (B2B, wholesale, or eCommerce preferred)
Proficient in MS Office Applications
Experience with SAP, eCommerce platforms, or WMS (LISA WMS experience an asset)
Strong written and verbal communication skills
Strong attention to detail and accuracy in a high-volume environment
Ability to prioritize tasks and meet deadlines under pressure
Strong interpersonal skills
Highly organized with a proven ability to multi-task
Energetic, upbeat and a tenacious team player

Compensation: $25/h + Monthly Sales Bonussubject to the terms of the monthly bonus plan. The total compensation range of this position is between $60,000 - $68,0000

Benefits We Offer:

Generous Paid Time Off Vacation, personal days, sick days, and even your birthday off!
RRSP Matching Helping you plan for a secure future.
Health Spending Account Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts Save on products you love.
On-Site Parking Convenient access (if applicable).
A Certified Great Place to Work Proudly recognized for 4 years in a row!
Team Building & Social Events Because we believe in growing together.

This listing reflects an immediate job opening. We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

Sunpan

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Customer Order Representative