Hello,

Please find the JD below and let me know your interest with an updated resume here.

Title: ServiceNow BA

Remote 100% - Canada

12+ Months Contract

Canada

JD:

ServiceNow senior Business consultant . Attend meetings and workshops with ServiceNow customers to clearly understand overall requirements and evaluate technical feasibility and effort estimates for all ServiceNow modules: Incident, Problem, Change Catalogue Items, System Integrations
Custom Plug-ins Platform architecture performance analytics, etc Convert valid feasible technical requirements into refined low-level design to code, ensuring that the design standards are not compromised
Provide daily updates in Scrum Stand-up sessions
Work with suppliers to ensure they are adhering to our design and change guidelines. Keep evaluating new features and functionalities of ServiceNow and work with the Platform owner to incorporate them on our platform
Skills: Minimum 5 years of service now experience supporting the implementation and administration configuration of the ServiceNow tool.
Administration of a ServiceNow instance, including the delegation of groups, workflows, business rules, UI actions, UI policies, ACLs, dictionary catalogue items and updates of all other existing solutions requiring revisions
ServiceNow Experience should include debugging and developing scripting in ServiceNow tool configuration, design work, technical configuration & deployment Specifically, candidates shall possess the skill to develop on the ServiceNow platform, including the modification of the core applications such as Incident, Problem, Change Service Catalogue and ESM applications as well.
Good communication skills Understanding of ITIL frameworks Collect review analyze and manage business, user, and system requirements from Aon stakeholders to create clear concise and correct user stories Bridge the gap between business and technology ensuring common understanding and alignment of business technology including functional for business needs and non functional requirements quality attributes scalability interfaces constraints etc Convey business requirements and design concepts with models such as gap analysis use cases prototypes etc as appropriate.
Create refine and maintain functional requirements user stories use cases and associated work youare doing process flows test cases etc to meet development and stakeholder needs Enhance initial demand requests add required collaborators prioritize and approve demands in collaboration with stakeholders Work closely with the developer to assess the effort required and categorize prioritize the demand accordingly Ensure solution design for requests is aligned with platform design standards and best practices and documented accurately in the system In case of any customization obtain vital approvals in the Technical Governance connect and update the Technical Debt Register
Manage and or complete the UAT process by performing smoke testing, test case validation and obtaining business approvals on UAT for scheduled deployments. Effective quality and time management, code review and checklist validation
Business Analyst is ultimately responsible for the overall outcomes of the demands, including success and failure Defects to be tracked to measure outcomes. Contribute collaboratively to the team with information sharing and cooperation to avoid any conflicts across other demands being managed by the team.
All projects and great demands must be communicated within the team as part of the Daily stand-up or team meetings
Qualifications Bachelor's, Master's in Computer Science or a minimum of years

Tek Leaders Inc

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ServiceNow business analyst