Location: Toronto, ON | Employment Type: Full-Time | 100% In-Office | Commission + bonus scheme

The Opportunity

We’re looking for a high-impact, t Retention BDM to lead the client retention strategy. This role combines hands-on “save” calls with strategic leadership, ensuring at-risk clients are re-engaged, supported, and retained.

You’ll directly manage complex cancellation cases while coaching a high-performing team to boost save rates, protect revenue, and elevate the overall client experience.

Success in this role is measured by save rate, retention revenue, team performance, and client satisfaction.

What You’ll Do

Lead by example --> manage your own portfolio of at-risk clients (50% individual contributor )
Conduct high-quality save calls using a consultative, solution-driven approach
Coach and mentor retention specialists on objection handling, scripts, and call strategy
Monitor performance across save rate, revenue retention, and conversion metrics
Partner with the SVP of Customer Solutions & Retention to refine frameworks and training
Identify churn trends, share insights, and recommend solutions to improve retention
Thrive in a fast-paced, target-driven, high-energy environment

What You Bring

Proven B2B retention experience (Telecom retention experience an asset)
Strong consultative selling skills
Exceptional communication and relationship-building abilities
High resilience, positivity, and a passion for winning
Ability to influence Business Owners, HR Managers, and senior leaders
A proactive mindset and comfort working in a target-driven environment

Why Us?

Named one of the Best Companies to Work For (Glassdoor) – two years running
Rapidly expanding global organization with strong growth in Canada
Entrepreneurial, supportive culture with extensive development opportunities
Inclusive, accessible workplace — accommodations available throughout the hiring process

Compensation & Perks

Competitive base salary + Bonus scheme
Commission paid on every completed renewal
Department performance bonuses
15 days paid vacation
Comprehensive benefits package
Endless growth opportunities

If you’re driven, consultative, and eager to lead retention efforts at a global organization — we want to meet you. Apply today and elevate your sales career!

The Portfolio Group

Open Positions

Retention Manager