Job Description

The Opportunity:

Are you a people person with a passion for helping others? Were looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.

Key tasks include:

Answer incoming calls with a friendly and professional attitude
Convert incoming calls into scheduled service appointments
Make follow-up calls after recent service visits
Make outbound calls to membership customers to book annual services
Prioritize and coordinate service schedules
Keep customer database up-to-date with accurate information
Handle other admin tasks as needed

Job Type: Full Time

Job Location: Our Customer Service Representatives work in the office for each scheduled shift.

What We Offer:

Supportive and friendly office team environment.
Competitive wages.
Health & dental benefits.
RRSP plan with company match.
Culture building events.
Training and resources to help you learn and grow

What We Are Looking For:

Minimum two years of customer service experience, preferably in a call center environment.
Open availability. Our CSRs work rotating shifts.
Great communicator with the ability to connect and build positive relationships with customers and your team.
Detail-oriented with the ability to multitask.
Goal oriented.
Demonstrates a positive attitude and willingness to learn and grow.
Customer service focused.

About Us:

Trusted for Over 100 Years!

Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website: www.birnie.pro.

Equal Opportunity Employer

Thos. R. Birnie & Sons

Open Positions

Customer Service Representative