Job Description

Job Title: General Manager TLD Technology Solutions

Location: Richmond, BC
Employment Type: Full Time
Reports To: Vice President, Technology Solutions

About TLD IT & AV Technology Solutions

TLD, a division of London Drugs, is a leading provider of IT infrastructure, managed services, networking, cybersecurity, and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, weve supported public and private sector organizations with integrated technology services, exceptional customer support, and strong vendor partnerships.

We are a peoplefirst organization we invest in our clients, our partners, and our team. That commitment drives our longterm success.

The Opportunity

We are hiring a General Manager to lead the TLD division and drive strategic growth across our IT and AV business lines. This senior leadership role oversees P&L performance, sales strategy, operations, vendor partnerships, and team development.

If you are a technologyfocused leader who excels at building teams, driving revenue, and strengthening customer relationships, this role offers the opportunity to shape the future direction of a wellestablished technology services organization.

Key Responsibilities

Leadership & People Management

Lead and mentor a diverse team across sales, engineering, operations, and service
Support recruitment, performance management, and succession planning
Build a collaborative, inclusive, highperformance culture aligned with TLD values

Financial & Business Management

Own full P&L, budgeting, forecasting, and financial reporting
Drive margin improvement, cost optimization, and sustainable growth
Oversee commission plans, incentive programs, and financial governance

Vendor & Partner Management

Strengthen relationships with major IT and AV vendors, distributors, and OEM partners
Negotiate pricing, agreements, MDF, and program participation
Lead vendor business reviews and evaluate new partnership opportunities

Sales Strategy & Market Growth

Guide sales strategy, solution focus, and market positioning
Support complex deal analysis, RFP responses, pricing, and contract evaluation
Oversee forecasting, pipeline management, and performance reporting

Operations & Service Excellence

Oversee operational structure, resource planning, and workflow optimization
Drive adoption of modern systems, automation, and datadriven processes
Ensure strong service delivery, project execution, and customer satisfaction

Marketing & Brand Alignment

Provide oversight on marketing strategy, brand consistency, and partner marketing
Approve campaigns, digital content, and external communications

What You Bring

Proven leadership experience in IT, AV, technology services, or related industries
Ability to translate business goals into clear strategies and measurable outcomes
Strong communication, analytical, and strategic thinking skills
Ability to manage multiple priorities in a fastpaced environment
Postsecondary education in Business, Marketing, Commerce, or related field
Knowledge or experience in IT infrastructure, networking, cybersecurity, or AV technology

Why Join TLD

Lead a seasoned IT and AV team in an established, growing organization
Comprehensive medical, dental, vision, and prescription coverage
London Drugs Employee Discount
Ongoing training, certifications, and professional development
Employee Family Assistance Program
A peoplefirst culture that values leadership, innovation, and collaboration

Apply Today

TLD is an equal opportunity employer committed to building an inclusive and diverse workforce. We welcome applicants from all backgrounds and will provide accommodations during the recruitment process upon request.

The above statements describe the general nature and scope of the role and are not an exhaustive list of duties or requirements. TLD does not engage thirdparty recruitment agencies.

TLD may collect, use, and disclose the personal information you provide for purposes related to establishing, managing, or ending an employment relationship. This may include reference checks or other assessments of your candidacy.

To protect yourself, do not respond to unsolicited job offers or share sensitive personal or financial information with unverified individuals or websites.

TLD - IT & AV Solutions Provider

Open Positions

General Manager TLD Technology Solutions