Job Description

Join our dynamic team as a Front Desk Agent! We are seeking for a professional with a positive, upbeat personality and a genuine desire to deliver outstanding customer service. The ideal candidate will possess solid organization and communication skills, a strong sales approach, and the ability to balance various tasks and priorities effectively.

Key Responsibilities:

Check-in’s, check-out’s, and handling all guest registrations
Making and modifying reservations
Hotel Operator and Concierge duties
Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift
Ensure timely and accurate customer service at all times for in-person guests and telephone calls
Handle complaints immediately, investigate the issues, determine a resolution, communicate with management, implement the resolution, and follow up with guests
Troubleshoot emergencies (e.g., fire alarms) and assist with procedures required during emergency situations
Maintain knowledge of hotel property and surrounding area
Perform any other tasks assigned by the Front Desk Manager

Requirements & Qualifications:

Previous working experience with Opera computer system preferred
Degree/Diploma in Hospitality Management, Marketing Sales, or a related discipline is a strong asset
Previous experience in a customer service position
Exceptional computer skills
Strong communication skills (verbal and written) with guests, management, and co-workers
Availability to work weekdays, weekends, and holidays
Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, and strong attention to detail
Exceptional conflict resolution skills for effective internal and external customer interactions
Ability to work with minimal supervision

Tokuc Group

Open Positions

Front Desk Agent