Role Overview

The Account Manager plays a critical role in owning, maintaining and expanding relationships across Turnkey’s diverse portfolio of clients. This person will work closely with leadership during an intensive onboarding phase to understand the operational nuances, hiring patterns, cross-functional workflows, and organizational structures of our 45-client portfolio.

In this role, you will serve as the primary point of contact for assigned accounts—driving daily communication, anticipating client needs, ensuring timely delivery of recruitment and HR services, and identifying opportunities for partnership expansion.

As a cross-functional operator, you will work in tight collaboration with Recruiting, HR, Finance, Legal, and Sales , ensuring continuity, transparency, and seamless execution across all service lines.

Key Responsibilities

Client Relationship Management

● Serve as the primary day-to-day contact for assigned accounts, conducting weekly or bi-weekly client check-ins, participate in pipeline reviews, and expectations alignment meetings.

● Own client satisfaction, retention, and expansion initiatives across your portfolio.

● Develop a deep understanding of each client’s business, culture, hiring needs, HR policies, and organizational structure.

● Proactively identify gaps, opportunities, and strategic moments to elevate the client partnership.

● Facilitate timely client updates to internal teams, ensuring recruiting and HR counterparts have full context around evolving needs.

Operational Coordination & Delivery Management

● Collaborate closely with Sales, Recruitment, HR, Finance, and Legal to ensure seamless effective delivery of services across the employment lifecycle.

● Partner daily with the Recruiting team to meet with clients regarding searches, hiring urgency, candidate feedback loops, and blockers.

● Work with HR team members and onboarding team to ensure smooth new-hire integrations, background checks, contract execution, payroll onboarding, and compliance tasks.

● Join weekly cross-functional delivery syncs to share client updates, resolve misalignment, assess workload distribution, and reinforce deadlines.

● Coordinate with Legal to clarify client MSAs/SOWs, ensure compliance in international hiring, and address country-specific employment nuances. Work with Finance on billing accuracy, AP updates.

● Maintain rigorous CRM (Pipedrive) hygiene to ensure accurate forecasting, activity tracking, and account visibility for leadership and cross-functional teams.

Cross-Functional Communication, Meetings & Cadence

● Lead weekly client delivery standups with recruiters or HR team members assigned to your accounts, reviewing pipelines, client priorities, and challenges.

● Conduct bi-weekly alignment meetings focused on onboarding timelines, turnkey lifecycle stages, and check-ins.

● Run monthly account health reviews with leadership, providing comprehensive reporting on delivery metrics, risk areas, and expansion opportunities.

● Facilitate quarterly growth reviews (QGRs) with clients, presenting data, hiring forecasts, team utilization, and strategic recommendations.

● Provide real-time communication updates through Slack, email summaries, and CRM logs to ensure all teams are informed and aligned.

● Maintain a consistent documentation process—including call notes, decision logs, risk assessments, and escalation summaries—shared with all relevant departments.

Onboarding & Project Ownership

● After an initial 90-day ramp period, assist in leading operational onboarding for new clients, ensuring clear cross-functional handoff from Sales to Recruitment + HR + Finance and Logistics.

● Define onboarding workflows with HR, Legal, and Recruiting to ensure clarity around scope, service levels, hiring workflows, and compliance requirements across international markets.

● Review, understand, and ask intelligent questions regarding MSAs, SOWs, and partnership terms, coordinating with Legal for any required clarification.

● Own kickoff meetings and communication plans, ensuring all internal functions fully understand client expectations and delivery requirements.

Strategic Growth & Revenue Accountability

● Partner with Sales leadership to develop expansion plans, identifying opportunities for new roles, increased headcount, or additional service offerings such as EOR or HR offerings.

● Carry quotas or growth-related performance targets tied to revenue expansion and account performance.

● Develop and maintain detailed account plans, growth roadmaps, and reporting dashboards that help internal teams understand priority clients and forecast demand.

● Regularly gather referrals, NPS Scores, client feedback, and performance data to inform departmental data and positioning.

Documentation & Reporting

● Create, update and implement when required account documentation/processes, including:

○ Client plans

○ Cross-functional communication

○ Notion Dashboard

○ Meeting notes and action items

○ Onboarding workflows, process implementation

○ Client feedback summaries

● Produce regular updates to account health dashboards that highlight KPIs, client delivery outcomes, fill rates, onboarding timelines, milestones, and partnership performance.

● Distribute bi weekly/monthly internal digest reports summarizing each account’s status to Recruiting, HR, Finance, and leadership.

Travel

● Role is primarily remote with occasional U.S. and international travel for client meetings, team gatherings, onboarding workshops, or strategic planning sessions.

Required Qualifications

● 3+ years of experience in account management, client success, recruitment operations, or a similar client-facing role.

● Proven success managing complex accounts or portfolios with cross-functional operational components.

● Experience owning revenue targets, quotas, or expansion goals.

● Strong communication and interpersonal skills to coordinate across Recruitment, HR, Legal, Finance, and other internal teams.

● Capable of navigating ambiguity, handling urgent issues, and identifying sustainable solutions.

● Strong organizational skills with exceptional attention to detail and proactive communication.

● High emotional intelligence and the ability to build trust with both clients and internal teams.

● Global “growth mindset”, knowledge of cultural differences.

● Familiarity with different employment models (EOR, contractors) would be a plus

Preferred Qualifications

● Background in tech, recruitment, or HR services.

● Experience within professional services or high-touch client environments.

● Experience supporting global or multi-region clients.

Who You Are

● A natural relationship-builder who collaborates seamlessly across diverse internal teams.

● Someone who thrives in fast-paced environments and can manage multiple accounts with competing priorities.

● A strategic thinker who can translate client needs into operational plans and cross-functional actions.

● Highly self-aware, emotionally intelligent, and confident navigating challenging client conversations.

● Someone who views account management as integrated partnership building—not transactional service delivery.

What Success Looks Like

● Smooth and consistent onboarding and operational alignment for both clients and internal teams.

● Strong trust-based relationships with clients and all cross-functional departments.

● Proactive identification and execution of growth opportunities.

● Clean, accurate CRM and internal tools usage and thorough documentation.

● Timely, coordinated understanding of Turnkey’s recruiting, HR, and compliance deliverables.

● Ownership of high client retention and satisfaction metrics.

● Delivery of clear and consistent updates across all departments to ensure full alignment on client needs and timelines, adhering to established internal workflows.

About Turnkey Tech Staffing

TurnKey Tech Staffing is a top provider of global talent solutions, specializing in offshore recruitment, HR management, legal compliance, and Employer of Record (EOR) services. As the trusted partner to a diverse portfolio of high-growth and enterprise clients, we deliver a refined, boutique approach to talent acquisition and workforce management.

Our model is built on simplicity, transparency, and precision. TurnKey identifies and evaluates top-tier engineers and professionals across multiple international markets, enabling our clients to scale quickly with highly qualified, culturally aligned talent. We manage the full employment

lifecycle—including sourcing, onboarding, compliance, payroll, and retention initiatives—allowing organizations to focus on strategic objectives while we oversee operational execution.

With a commitment to excellence and a meticulous service philosophy, TurnKey Tech Staffing consistently accelerates hiring timelines, reduces administrative complexity, and elevates the overall talent experience. We operate as an integrated extension of our clients’ teams, providing tailored solutions that align with organizational goals, technical environments, and long-term

growth strategies.

TurnKey Tech Staffing

Open Positions

Account Manager