Job Description

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri

Position Overview

The Financial Services Manager at Volvo Cars Richmond plays a key role in supporting the dealership’s sales and finance operations. Reporting to the Sales Management team, this position is responsible for securing financing and insurance solutions for clients, ensuring the accuracy of all financial and legal documentation, and supporting overall dealership profitability. The role contributes strategically by optimizing finance approvals, delivering exceptional customer service, and guiding sales consultants on finance office products and processes.

This a Commission Based position.

Primary Duties and Responsibilities

· Obtain finance approval from lending institutions for all finance deals.

· Coordinate secure financial sources for purchasing finance papers.

· Sell financial products and insurance offerings to clients.

· Review all paperwork for finance and cash deals to ensure accuracy, including titles, liens, taxes, and delivery documents.

· Handle all rate inquiries.

· Maintain records of finance and insurance files, and prepare and submit required claims.

· Interview clients for credit applications and present insurance options.

· Review manufacturer warranty coverage with clients.

· Upsell warranty options, including extended service contracts.

· Present and review additional protection products such as environmental protection, tire and rim warranty, etc.

· Prepare legal documentation for vehicle purchases, including Finance/Lease contracts, lien searches, and warranty certificates.

· Communicate relevant information to sales consultants and managers as needed.

· Work closely with the Sales Management team to maximize profitability on every sale.

· Train sales consultants on Finance Office products.

· Respond to post‑delivery customer inquiries, including warranty questions and loan payout requests.

· Perform other duties as assigned by management.

Qualifications Required

· VSA Certification.

· Previous Business Office experience.

· Experience with One Eighty and ADP.

· Previous automotive experience is an asset.

· Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

Discounted employee vehicle purchase program

Job-specific coaching & training programs

Comprehensive health & dental plans

Employee wellness & assistance programs

Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.

Volvo Cars Richmond

Open Positions

Financial Services Manager