Job Description

Senior Developer — Conversational AI Delivery

Waterfield Tech

ROLE OVERVIEW

We are looking for a senior developer to join our Conversational AI Design & Delivery team as a core technical contributor. You will work in collaboration with our technical lead to design, develop, test, and deliver conversational AI solutions for customers.

This is not a support role. We need someone who can operate as a technical pillar on the team: autonomous, reliable, and strong enough to carry delivery workstreams independently while collaborating closely with technical leadership.

WHAT YOU’LL DO

Design, develop, test, and deliver conversational AI solutions (chatbots, voicebots, IVR systems) for customer and internal projects
Take ownership of delivery workstreams end-to-end, from technical design through deployment
Collaborate with cross-functional teams — project managers, conversational designers, QA — across the full project lifecycle
Work directly with customers throughout project delivery, including technical discussions and demos
Apply disciplined software engineering practices, fully leveraging agentic coding tools (e.g. Claude Code, Codex) to maximize quality and velocity

CORE REQUIREMENTS

6+ years of hands-on software development experience
Proficiency across multiple programming languages, with 4+ years using Python or TypeScript
Experience with cloud platforms (GCP, AWS, or Azure)
Demonstrated ability to work autonomously and carry technical delivery with minimal supervision
Experience with disciplined engineering practices: version control, code review, CI/CD, automated testing
Strong communication skills — comfortable interacting with customers, presenting technical work, and collaborating across disciplines

KEY QUALITIES

Team player — collaborative, willing to pitch in where needed
Creative problem solver — brings ideas, not just execution
Organized and dependable — manages multiple workstreams without dropping balls
Curious and adaptable — eager to learn new platforms and technologies
Comfortable with ambiguity — can navigate evolving requirements and new problem domains

NICE TO HAVE

Experience in delivering solutions for customer service / contact center (CCaaS) environments
Exposure to NLU or speech technologies (e.g. speech recognition, speech synthesis)
Experience working in a consulting or professional services delivery model
Experience with Google Dialogflow, Amazon Lex, or similar conversational AI platforms

PHYSICAL REQUIREMENTS

Ability to sit for extended periods
Ability to lift or carry objects up to 10 lbs.
Frequent use of computer, telephone and standard office equipment.

Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

Waterfield Tech

Open Positions

Senior Developer - Conversational AI Delivery