Job Description

Drive Autogroup

We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach that sets all our team members up for success!

Career Opportunity

Whitby Mazda, a proud member of Drive Autogroup is currently seeking a Business Development Representative to join their team. The ideal candidate for this position will coordinate and support all efforts to establish an industry-leading “Guest experience” for dealership clientele. This position will be responsible for scheduling service appointments. Vital to this role would be always handling guest inquiries in an efficient and timely manner, as well as working with other departments to develop prompt guest service communication.

Responsibilities:

Basic client services; respond to all inbound emails, telephone and online inquiries
Providing timely responses to customer requests
Professional and effective communication with customers
Generate appointments for current as well as outstanding or lost customers by means of outbound prospecting and lead activity management
Confirm and follow up/reschedule missed appointments
Friendly attitude as the first point of contact with any potential client/customer
Directing, tracking and fairly distributing all leads and potential customers accordingly
After purchase care: Following up with customers who have bought a vehicle and maintaining customer satisfaction.
Update records and enter customer information into data management system
Create and filter customer retention list and generate leads to determine if customer vehicle needs have changed
Ability to meet or exceed monthly goals
Able to present products, pricing and estimates that can be easily understood
Strong ability addressing and overcoming customer objections
Assist with other duties, as assigned by direct manager

Qualifications

Excellent communication skills (verbal and written)
Knowledge of CDK and/or Xtime a definite asset
Ability to utilize several different computer programs at one time
Sales experience
Excellent customer service skills
Automotive knowledge is an asset; however, not necessary
1-2 years of Customer Service in Call Centre environment preferred.

What We Offer

Competitive compensation plans
Collaborative team dynamic and Family-like atmosphere
Supportive work environment
Health and wellness initiatives
Community involvement activities
Exciting company events
Employee purchase plans and company discounts

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.

Whitby Mazda

Open Positions

Business Development Coordinator