Job Description

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Service Advisor to join the Woodridge Ford Lincoln team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre, and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

PERKS:

Condensed work week
Company pension plan

About the Service Advisor position:

Reporting to the Service Manager, the successful candidate will be highly motivated, enthusiastic, will demonstrate exceptional customer service skills, and a commitment to total customer loyalty and follow up!

Responsibilities (but not limited to):

Greet incoming customers and generate work orders as per repair order
Check vehicle for applicable warranty
Follow proper paper procedure for service department
Phone customers with proper estimates for both required and recommended work
Recommend appropriate needed repairs and maintenance
Answer phones and give information as required
Contact customers and resolve complaints as required
Liaise with service personnel for daily shop carry over
Follow up phone calls - notify customer when vehicle is ready
Review invoices with customer at time of pickup
Call back customers in a timely manner to check on satisfaction with repair

Qualifications:

Previous Service Advising experience with a proven track record in high performance
Excellent organization and interpersonal skills
Experience in handling multiple priorities in a fast paced environment
Valid AB driver’s license and a clean & current driver’s abstract

Some of the rewards of joining our team:

Exceptional benefits package
Pension Plan with employer contributions – free money!
Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
Corporate rates at YMCA and Goodlife Fitness
Group social events and company perks

Our unique culture:

Are you the kind of person who wants to make a difference in their community and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing, and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.

Woodridge Ford Lincoln

Open Positions

Service Advisor