Nom du site: Mississauga Milverton Drive
Data de publication: Feb 22 2025
Are you passionate about making a real impact on patients' lives? Join us at GSK as we work to break down barriers and ensure seamless access to life-changing therapies. In this dynamic role, you'll collaborate with both internal teams and external partners to build and sustain patient-centric support programs. Your efforts will directly help remove obstacles, providing patients with the resources they need to access the therapy they deserve. If you're driven by the opportunity to improve patient outcomes and contribute to a meaningful cause, we want you on our team this summer!
*Posting expires on March 4, 2025 at 23:59 EST
** This is a 4-month summer student role from May 5th to August 29th, 2025
*** Only students who are returning to school in September 2025 are eligible for this summer student program.***
PRIMARY RESPONSIBILITIES
Support the continuous improvement and performance monitoring of PSPs that will deliver on customer experience standards.
With cross-functional collaboration, support the conduct of RFPs to select optimal vendor partners that are aligned to our culture and can best deliver on our desired program experience/outcomes in a cost-effective manner.
Embed the voice of the customer throughout the design of the PSP through leading patient focus group discussions and facilitating workshop sessions at HCP advisory boards.
Support the PSP Leads to manage preferred specialty pharmacy vendor relationships to ensure key performance metrics (KPIs) are met. Monitor and report KPIs for PSP and Specialty Pharmacy and work collaboratively with vendor partner to expeditiously manage any issues.
Provide initial and ongoing training and education to field staff on PSP services and facilitate education of HCPs regarding program offering. Engage field staff in program design and as part of cross-functional team that will ensure program optimization over time.
Ability to work directly with field staff and vendor partners to proactively resolve program issues reported from HCPs or other sources.
Collaborate with vendor to build data collection platform and analytical reports to provide real-time market insights as well as payer-specific reporting tools.
Identify and address training, performance, and competency needs of vendor to ensure achievement of business objectives. Continuously assess performance and program delivery against business needs. Identify external and internal factors impacting performance and develop a plan to address them.
Collaborate with Commercial partner(s) to create patient services brand concept and value proposition through market research, as well as service branded education, program tools/forms, website etc.
Ensure all patient services and specialty pharmacy services are compliant with all applicable laws, regulations, and guidance’s with policies and procedures.
Provide strategic and tactical input to continuous improvement processes and development.
In partnership with Market Access leads, troubleshoot payer-specific reimbursement challenges and support appropriate response strategy.
Contribute to patient safety by reporting, in a timely manner, all adverse events identified during the interactions with customers in accordance with internal policies and training, including any follow up information received
Support Audit requests as required and help support PSP Leads quarterly audits
Help develop internal policies and procedures to support PSP functions and support other projects as required
BASIC QUALIFICATIONS
Previous experience in launching and operationalization projects
Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally
Strong analytical skills with the proven ability to effectively analyze data to determine trends and inform strategy
Experience implementing change strategy, helping teams navigate change and achieve sustainable performance
Strong executive presence to interact appropriately with all levels of the organization, both locally and above country.
Excellent organizational and multi-tasking skills with key stakeholders
Exceptional interpersonal skills and problem-solving capabilities
Passionate about patient care and highly customer-centric
Proven negotiation skills.
Ability to work effectively across a matrix organization
Ability to work independently and prioritize with minimal daily instruction
Ability to think strategically in order to improve current processes
Ability to influence others, collaborate, execute and accomplish goals within a matrix environment.
GSK est un employeur prônant l'égalité des chances en matière de diversité et d'inclusion. Nous accueillons les candidatures de tous les individus qualifiés qui postulent aux opportunités de carrière que nous proposons. GSK s'engage à prendre en charge les personnes présentant des handicaps. Si vous avez besoin de dispositions particulières à n'importe quelle étape du processus de candidature ou si vous désirez d'autres informations sur nos politiques de dispositions particulières, veuillez nous contacter à l'adresse canada-recruitment@gsk.com. Veuillez ne pas envoyer de curriculum vitae à cette adresse électronique, mais postulez plutôt à cette offre d'emploi via le processus de candidature en ligne.
Avis important à l'attention des cabinets de recrutement/agences d'intérim
GSK n'accepte pas de candidatures recommandées provenant des cabinets de recrutement/agences d'intérim pour les postes à pourvoir sur ce site. Tous les cabinets de recrutement/agences d'intérim doivent contacter le service des ressources humaines ou les Achats de GSK pour obtenir une autorisation écrite préalable avant de présenter des candidats à GSK. L'obtention d'une autorisation écrite préalable est une condition préalable à tout accord (oral ou écrit) entre le cabinet de recrutement/l'agence d'intérim et GSK. En l'absence d'une autorisation écrite, toute action de la part du cabinet de recrutement/l'agence d'intérim sera jugée comme ayant été effectuée sans le consentement ou l'accord contractuel de GSK. GSK ne pourra par conséquent pas être tenu responsable des frais résultant de telles actions ou des coûts découlant de candidatures recommandées par des cabinets de recrutement/agences d'intérim pour les offres d'emploi publiées sur ce site.
