Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- Job ID #31467: Supervisor, Claims Administration
- Union: Non-Union
- Job Description ID #: A8308
- Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on November 5, 2025.
- Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Reporting to the Manager, Risk Management Services, the Supervisor, Claims Administration will be responsible to oversee the claims investigation and resolution program.
GENERAL DUTIES
Provide supervision and performance evaluation of Claims Representatives and Examiners.
Oversee the claims investigation and resolution program, provide advice and direction to staff and contracted adjusters. Directly handle complex or significant claims files.
Attend claims litigation, mediation, and arbitration proceedings as client representative for the City.
Responsible for high level communication with legal counsel, City insurers, and re-insurers on all types of property and casualty claims.
Provide input to the Manager and Corporate Risk Compliance Officer related to the development, maintenance, and evaluation of performance and service level agreements when requested.
Act as primary Risk Management lead for the provision of recommendations and opinions regarding claim settlements to Senior staff and Council.
Assist in the monitoring and evaluation of corporate department loss control initiatives as requested.
Assist in the development and preparation of an informational newsletter for distribution as requested.
Assist the Manager in the development of the RMS budget.
Assist the Manager and other designated staff with ensuring the integrity and maintenance of RMS software data base and system reports.
Develop and maintain a Corporate Risk Management Manual in consultation with the Manager and various user department staff.
Participate in professional associations, attend various meetings, seminars, and workshops to obtain and exchange beneficial information regarding risk management and insurance.
Assist the Manager and Corporate Risk Compliance Officer when requested with the management of risk transfer levels and the acquisition of insurance policies and insurance coverage to protect the physical and financial assets of the Corporation and maintain the committed and uncommitted claims reserves (liabilities) as required.
Negotiate with agents, brokers, and insurance companies with respect to insurance premiums, terms and conditions of all property and liability insurance contracts and renewals, and modifications as required.
Conduct departmental procedural audits as required and report to the Manager,
Assist the Manager and Finance staff in analyzing and developing departmental budget charge back allocations.
Prepare clear and concise administrative reports for senior management, Committees of Council, and Council.
Attend Council and Committee meetings as required.
Respond to and resolve inquiries from the public, employees and elected and appointed officials.
Required to be on call during off work hours to attend to urgent matters, catastrophic incidents and other City emergencies.
Serve as designate to the Manager as the Risk Management representative for the City’s Emergency Control Group which includes an on-call requirement. Attend training as required.
Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position.
Ensures that employees are provided with and use the appropriate equipment, material and/or procedures required to perform the assigned duties. Ensures that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Ensures that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures.
Perform other duties from time to time as may be assigned by the Manager that are directly related to the normal job function.
QUALIFICATIONS
- Progressively responsible risk management work experience directly related to the listed job duties normally acquired through the completion of a University Degree in Business or a combination of equivalent education and related risk management work experience.
- Canadian Risk Management designation (CRM) (desired) or equivalent experience.
- Chartered Insurance Professional designation through the Insurance Institute of Canada designation (CIP) or equivalent experience.
- Demonstrated knowledge of Federal, Provincial, and local legislation and regulations such as the Municipal Act, the Negligence Act, the Occupier’s Liability Act, the Insurance Act and the Minimum Maintenance Standards.
- Must have an extensive and broad working knowledge of insurance, government administration, comprehensive risk management principles, statistical analysis, general budget practices, legal proceedings, supervision and training principles.
- Experience in a computerized environment. Working knowledge of Word, Excel, database software, Power Point and general computer skills.
- Must have held a senior position of involvement in risk management activities detailed analysis or activity in the areas of insurance policies, coverages, terms and conditions, premiums, loss statistics, loss prevention, finance, insurance law and insurance related contract law.
- Excellent interpersonal skills and be able to communicate effectively orally and in writing with all levels.
- Extensive report writing experience is necessary.
- Must possess a Class "G" driver’s license and provide own vehicle for use on the job.
- Must be able to maintain a high level of confidentiality.
THIS POSITION REQUIRES A VALID CLASS "G" DRIVER’S LICENCE AND PROOF THEREOF IS REQUIRED AFTER HIRE.
NOTE 1:
As a condition of employment, the successful applicant(s) will be required to obtain, satisfactory to the City of Hamilton, a Criminal Record & Judicial Matters (CRJM) Check at their own expense prior to beginning work in this position.
NOTE 2:
Attendance at some evening meetings may be required.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.