POSITION SUMMARY:
The Shift Manager supervises the operations of a shift to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. This may include scheduling and supervising staff. Exceptional customer service is a major component of this position. Various partnership discounts are now available.
TASKS AND RESPONSIBILITIES include but are not limited to:
- Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
- Demonstrates a complete understanding of menu items and explains them to guests accurately.
- Uses Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill. Collects payment from guests and makes change.
- Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
- Prepares food neatly, according to formula, and in a timely manner.
- Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
- Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
- Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.
- Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway Operations Manual: Daily Procedures.
- Maintains a professional appearance and grooming standards as outlined in the Subway Operations Manual: Daily Procedures.
- Trains newer or less experienced Sandwich Artists in their tasks and responsibilities.
- Practices inventory control standards.
- Inspects equipment and storage facilities throughout a shift to ensure that equipment is in proper working order.
- Schedules and supervises staff as needed.
- Performs light paperwork duties as assigned.
- Completes University of Subway courses as directed.