Our Calgary-based client is seeking a Desktop Support to join their team onsite in Calgary. This short-term contract will support a large-scale device migration and provide hands-on technical support to end users.
Responsibilities:
- Provide Tier 2 support via chat, email, and in-person channels
- Assist with the rollout and manual migration of devices to Windows 11
- Wipe and reimage Lenovo machines in preparation for deployment
- Troubleshoot hardware/software issues across Windows 11, Office 365, and other enterprise tools
- Support user account management and permissions via Active Directory
- Manage and resolve tickets using Zendesk
- Collaborate with internal IT teams to ensure smooth transitions during the upgrade
Requirements:
- 3+ years in a Tier 2 IT support role
- Strong hands-on experience with Windows 10/11, Office 365, Active Directory
- Previous experience supporting device rollouts or OS migrations
- Excellent customer service and communication skills