Job Description
Job Description
Headquartered in Etobicoke, ON (nearest intersection of Browns Line and Lakeshore), Starline Production Rentals Inc. was founded in 2000 and has grown steadily through a combination of acquisitions and organic growth. Our resources include a fleet of over 850 specialized trucks and trailers to service the dynamic film and television industry. Supplying custom-built vehicles to accommodate actors, hair and make-up, cameras, rigging, wardrobe, and more requires ongoing repair and maintenance. What are we looking for? We are currently seeking a passionate and results-driven Customer Service Representative (CSR). We offer: * Competitive salary * Comprehensive health and dental benefits * A professional, collaborative, and team-oriented work environment Key Responsibilities * Generate and issue invoices to customers in a timely and accurate manner. * Verify the accuracy of data in orders and invoices. * Monitor and follow up on outstanding invoices, ensuring timely payment from customers. * Handle customer communications through emails and CRM platforms. * Act as a liaison with customers to address their equipment needs and convey relevant client feedback internally. * Maintain ongoing communication with clients, including follow-ups and assistance with receivables collection. * Proactively address and escalate client issues with a solution-based approach. * Maintain a high level of customer satisfaction through exceptional customer service. * Coordinate sales efforts with the salesperson, finance, and the operations team. * Enhance sales team productivity by reaching out to clients for the necessary paperwork required for rentals. * Provide essential administrative support to the sales team, as delegated. * Communicate with internal departments regarding account status, outstanding balances, and payment plans * Collaborate with other departments to ensure all required vehicle paperwork is secured for each rental. * Stay well-informed about company products and services. * Maintain accurate electronic records Knowledge, Skills and Qualifications * Minimum of a Secondary School Diploma; Post-secondary education is considered an asset. * At least 2 years of experience in a fast-paced, customer-focused role, preferably with experience in invoicing. * Familiarity with warehouse inventory management systems * Proficient in MS Office. * Working knowledge of CRM software (Salesforce, HubSpot, etc.) * Demonstrable ability to work independently * Solid interpersonal skills with a successful track record of working within a team environment * Well organized with a proven ability to navigate several deadlines and projects simultaneously * Detail-oriented and able to work with accuracy * Developed professional written and verbal communication skills * Ability to collaborate effectively with a diverse team and contribute to a positive work environment. We thank you for your interest. As we receive a high volume of applications, only those selected for an interview will be contacted. Starline Production Rentals Inc. is an equal-opportunity employer. If you require an accommodation during any part of the recruitment process, please notify Human Resources and we will work with you to meet your needs.
